As the fastest-growing, independent identity and access management (IAM) provider, SailPoint helps hundreds of global organizations securely and effectively deliver and manage user access from any device to data and applications residing in the data center, on mobile devices, and in the cloud. The company's innovative product portfolio offers customers an integrated set of core services including identity governance, provisioning, and access management delivered on-premises or from the cloud (IGA-as-a-service).
IdentityNow is SailPoint's Identity as a Service (IDaaS) product, and the Site Reliability Engineer will be a key player on our Reliability Engineering team servicing the IdentityNow product suite. We are looking for engineers with broad experience in building and running distributed systems at global scale. If you enjoy analyzing complicated problems, innovating creative solutions, and collaborating across teams to build reliable, scalable, and impactful solutions, come join our Reliability Engineering team. We are a team of people that write software to solve scalability, observability, security, reliability, and operability problems.
What You'll Make Happen

• Make it easy for everyone to create, consume, manage, and scale reliable cloud production services to achieve more
• Work on SailPoint IdentityNow services to design, develop, and improve end-to-end reliability and maintainability for all services
• Champion site stability, performance, reliability, and maintain uptime during on call
• Collaborate effectively with developers to deliver high quality solutions from ideas to production code
• Manage cross-functional requirements working with Engineering, Product, Services, and other departments
• Author clean and thorough design documents and code that exemplify quality, simplicity, and maintainability
• Design systems that prioritize the customer experience and perspective
• Create, train, and drive adoption of tools that help deliver insights and automation to simplify the complex and reduce toil
• Be a mentor for design reviews, code, test cases, automation, observability, root cause analysis, and self-healing
• Influence architectural design, implementation, consolidation, and simplification for global scale
• Strive and drive operational excellence to deliver frictionless operation, happy on call, and optimal customer experience

Requirements

• 5+ years Experience in 24x7 production operations supporting a highly available environment for a SaaS or cloud service provider
• 2+ years experience in an agile development team developing software
• Experience with cloud infrastructure environments, preferably AWS, and Infrastructure as code.
• Experience with containerization technology and/or Kubernetes
• Experience with Release automation, system administration, configuration management
• Experience with programming languages (Java, Python, Go, etc). Strong understanding of Linux, software development, systems, networking, and Cloud concepts
• Strong interpersonal and teaming skills - ability to set and enforce process and influence engineers who are not direct reports.
• Ability to operate in an agile, entrepreneurial start-up environment.

Education

• Bachelor's degree in Computer Science or other technical discipline, or equivalent experience

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SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.