Job Description FUNCTIONAL GROUP RESPONSIBILITIES INCLUDE:

• Demonstrating expert knowledge in private, public and hybrid cloud architecture, workload types, migration patterns and tools.
• Hands-on experience with various enterprise applications and IT services, as well as software development and IT operations disciplines.

• Ability to suggest innovative technical decisions, get client buy-in and deliver commitments.

The ideal candidate should be comfortable being directly involved with the design, development, testing, and operation of the components that will make up the product infrastructure. Once implemented by JPMC development teams, the candidate will typically be expected to provide some higher level production and technical support for key customers of the product in the case of a serious outage. They will also provide comprehensive consultation to business unit and IT management and staff at the highest technical level. They will work closely with the product engineering team to identify and specify complex business requirements and processes that drive the platform roadmap. Additionally, they will research and evaluate alternative solutions and make recommendations for changes that would enhance the product.
PRIMARY DUTIES AND RESPONSIBILITIES:
As a Senior Solutions Engineer, you will be asked to:

• Act as a Subject Matter Expert and a trusted advisor to customers by sharing knowledge, advising best practices and delivering the best possible solutions to increase adoption of cloud products.
• Craft technical content to help customers understand how to handle specific use cases or use standard methodologies
• Execute the delivery of POCs for customers that have more complex use cases, collaborating with other engineering teams as needed
• Build community knowledge and skills by supporting product deployments, training and mentoring.
• Distill and communicate customer needs and product feedback to Product Management and Engineering

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• BS/BA degree or equivalent experience
• Minimum 8 years of experience designing & delivering software solutions that address complex cross-domain problems
• Knowledge of at least one modern programming language (Python, Java etc) and related frameworks.
• Experience with agile software delivery processes including practices like automated testing and CI/CD

• Experience developing cloud native applications on platforms like CloudFoundry, Kubernetes, AWS, GCP, Azure, Heroku, etc.
• Consultative approach - the ability to analyze and resolve complex problems in collaboration with customers and colleagues
• Excellent written and spoken communication skills.
• Ability to work independently and without supervision

HIGHLY DESIRABLE:

• Passion to serve the customer, which has played out in some customer-facing role like consulting or support, ideally solutions engineering.
• Knowledge of industry-wide technology trends and best practices
• Proficiency in building/managing large scale infrastructure deployments (E.g. routers, load balancers, cloud products, container systems, compute, storage and networks) is a plus.
• Experience implementing effective operational patterns like SLOs, metrics, health checks, error budgets, distributed tracing, etc., using tools like Prometheus, Grafana, Jaeger, ELK, Cloudwatch, Stackdriver, etc. is a strong plus

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans
About the Team The Chief Technology Office oversees enabling components inclusive of the top quality engineering and architecture tools and practices, key program management and processes as well as the technology workforce strategy required to make us a leading technology company for our customers, clients and colleagues around the world.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.