As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com.

You will report to the Senior Manager of Site Reliability Engineering 

Does This Describe You:

You're a creative thinker who loves teamwork.

A Look Inside the Job:

• Participate in the architecture, management, and operation of the monitoring infrastructure systems including Zabbix, Kafka, Elasticsearch, OpenSearch, and VictoriaMetrics
• Work with large fleets of hosts, and data at scale for both bare-metal and virtualization architectures
• Learn what makes distributed systems tick by collecting and analyzing metrics
• Instrument relevant data with visualizations and dashboards (Grafana/Kibana/Opensearch-Dashboards)
• Contribute to documentation, monitoring plans and alert configuration strategies
• Provide ad-hoc support to other engineering groups via Slack/Jira tickets
• Ensure system stability, scalability, security, and performance
• Solve complex scaling challenges
• Limited on-call responsibilities (It's not bad, trust me.)
• Understanding SRE or DevOps culture is desirable
• Travel on a limited basis (No more than four times per year for the quarterly department meetings in Norwalk, CT) when normalcy returns

About You:

• 10+ years of experience with Linux administration (Ubuntu preferred, but it doesn't matter.)
• 10+ years of experience with monitoring platforms at scale.  
• Willingness to participate in a small team that consists of mostly remote members
• Eager to learn things quickly
• Ability to effectively manage time and push multiple projects at once
• Intermediate knowledge of at least some of our architecture components
• Comfortable working within Git based deployment workflows, using related tooling
• Solid configuration management skills (Ansible and Terraform primarily, Foreman/Puppet, Salt)
• Experience with metric query language (PromQL/MetricQL)
• Experience with scripting and system automation (Bash, Python, Perl, Awk, etc.)
• Work well in an energized environment
• Excellent documentation skills (Wiki’s, ticket details, blog posts, etc)
• Excellent diagnostic expertise including problem investigation, root-cause analysis, and resolution skills
• Comfortable working with open source projects and supporting them directly as needed (bugfixes /new features)
• The desire and ability to see a problem through to a complete solution

Benefits:

Note: We are looking only for candidates willing to join us directly as W2 employees (No 3rd party candidates)

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Datto is an equal opportunity employer.