Senior Cloud Solutions Engineer (Americas) (Remote)

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Do you ever wonder what happens inside the cloud?
Headquartered in New York but based around the world, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers around the world. Our mission is to simplify cloud computing for every developer. We are working on solving some of the most challenging and interesting technology projects around, on a scale unmatched by most.
We want people who are passionate about solving complex cloud infrastructure challenges for our customers.
We are looking for a Solutions Engineer with expertise in cloud infrastructure to support the acquisition of high-value customers. Reporting to the Manager of Solutions Engineering, the Solutions Engineer will work directly with the Sales functions to exceed DigitalOcean's revenue targets in the AMER (United States, Canada & Central/South America) region. The Solutions Engineer will be the technical subject matter expert on DigitalOcean's portfolio, advising on best practices and guiding customers to the optimal solution to meet their business objectives. The Solutions Engineer will work closely with other functions within DigitalOcean such as Product, Engineering and Operations to ensure the needs and insights from the local markets are funneled appropriately.
This is an amazing growth opportunity for a highly motivated individual to establish and expand our presence within the region. Technical depth, excellent communication skills and a self-starter mentality are needed.
What You'll Be Doing:
As a solution engineer, you will serve as a technical partner to the sales team. You will perform discovery calls, proof of concepts, demos, uncover customer technical needs and demonstrate DigitalOcean's value proposition. Working with your sales counterpart, you'll help acquire new customers and expand technical relationships with existing customers .
  • Develop deep expertise on the DigitalOcean product portfolio and the evolving Cloud landscape
  • Drive adoption from new customers as a key part of the business expansion process through technical consultation and guidance on best practices.
  • Diagram and plan infrastructure architecture to support specific use cases, and comfortably explain in detail
  • Work directly with Customer Success to ensure expansion and retention of businesses as they build on top of our cloud.
  • Liaise with Engineering and Support teams to ensure customer escalations and obstacles to growth are resolved in a timely fashion.
  • Conduct presentations clearly articulating DigitalOcean product benefits and functionality.
  • Contribute to internal and external technical documentation such as The Navigator's Guide to DO
  • Provide technical training to enable our teams and our partners.
  • Identify and communicate process improvement suggestions, drive technical best practices within the organization, and communicate customer feedback and trends into the product lifecycle process
  • Work both independently and collaboratively with a Global team of highly talented Solutions Engineers

What You'll Add to DigitalOcean:
  • Proven professional experience with cloud infrastructure experience, or equivalent education
  • Deep knowledge of Linux and distributed systems
  • Programming/development experience
  • Experience working in a pre-sales / technical consultant role
  • Knowledge of provisioning and deployment strategies and tools
  • Passionate about customer experience
  • Track record of developing successful technology solutions to business problems for clients
  • Ability to balance the demands of multiple stakeholders, define priorities and set appropriate expectations
  • Passionate about technology and open source projects
  • Strong communication skills, with the ability to explain technical concepts in clear and concise terms
  • Quickly learn DigitalOcean systems and adapt to rapid changes
  • Highly motivated with a self-starter mentality

Extra Credit:
  • Cloud certifications are highly desired
  • Programming/Scripting: Ruby, Python, Go, Bash
  • Source Code: Git
  • Automation: Terraform, Ansible, Chef, Puppet, Saltstack
  • Virtualization: KVM, Xen
  • Databases: MongoDB, MySQL, Redis, PostgreSQL
  • Open Source: CoreOS, Docker, Kubernetes, Vagrant
  • DigitalOcean: API, libraries, services

Why You'll Like Working for DigitalOcean:
  • We reward our employees . The salary range for this position is based on relevant years of experience and skills. Employees may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees including grants of equity upon hire and the option to participate in our Employee Stock Purchase Program.
  • We value development. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that is always challenging our teams and employees to continuously grow. We maintain a growth mindset in everything we do and invest deeply in employee development through formalized mentorship and other internal programs. We provide all employees with reimbursement for relevant conferences, training, and education.
  • We care about your well-being. In addition to cash and equity compensation, we also offer employees a competitive array of benefits. In the United States, these include health insurance, unlimited vacation, retirement benefits, a generous parental leave program, and additional resources to support employees' overall well-being. While the philosophy around our benefits is the same worldwide, specific benefits may vary in other countries due to local regulations and preferences.
  • We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

*This is a remote role
For all CO residents, please click here
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • CLanguages
    • RLanguages
    • F#Languages
    • jQuery UILibraries
    • ReactLibraries
    • Ember.jsFrameworks
    • Ruby on RailsFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • ConsulDatabases
    • ZKDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • SolidWorksDesign
    • MailChimpEmail
    • MarketoLead Gen

An Insider's view of DigitalOcean

What are some social events your company does?

We host an annual Shark Week where the entire company comes together for a week of learning, team time, opportunities to network cross-functionally, social activities, and more. We also host internal Hackathons (or Shark-a-hacks, as we call them) twice a year along with an annual Shark Day!

Olivia

Senior Manager, People Operations & Analytics

What projects are you most excited about?

I'm really excited about our Managed Databases and App Platform offerings. Getting started on a new project can be hard, let alone the overhead of setting up infrastructure. With our App Platform and Managed Databases, developers can focus their attention on writing code.

Greg

Engineer II

What makes someone successful on your team?

Success on my team is fueled by my team’s mutual respect and trust. My team has given me all of the necessary tools needed to get the job done and I am trusted to contribute to company projects that will transform the business. It is invaluable to be surrounded by a team that is just as committed to my success as I am!

Melonie

People Operations Associate

What is your vision for the company?

DO is in a unique position as the entry point to the internet for 500,000 customers today, and with the potential to reach many millions more over time. We have an incredible opportunity to help the world's developers and entrepreneurs test their ideas, build their business and realize their dreams.

Yancey

CEO

What unique initiatives do you have that encourage innovation?

DigitalOcean sources meetups, conferences, projects, non-profit organizations, student-run hackathons, and individual developers who create useful content. The ethos here is community driven, and based on love, so we go out of our way to support developers and entrepreneurs who are creating meaningful technologies and businesses.

Daniel

Senior Developer Relations Manager

What are DigitalOcean Perks + Benefits

DigitalOcean Benefits Overview

DigitalOcean benefits offerings vary by region. You can expect to enjoy things like:
- Full Health Coverage: Fully paid health benefits for all our employees.
- 401k Plan: It's never too early to start saving. DigitalOcean matches up to 4% of every employee's salary
- Education Support: All employees receive reimbursement for conferences, training or education
- Wellness Stipend: Up to $100 per month to support your physical health
- Custom Workstations: Mac? PC? Linux? We’ll hook up your rig with your preferred equipment
- Flexible Vacation Time: Take the time you need to live a balanced and fulfilling personal life
- Headphones: Up to $100 for headphones of your choosing
- Teambuilding & Social Events: Hackathons, Shark Day, team offsites, and more

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
DigitalOcean gives employees unlimited PTO
Paid Holidays
Paid Sick Days
Employees receive unlimited days of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Happy hours are hosted once per week in the warmer months.
Relocation Assistance
Fitness Subsidies
DigitalOcean reimburses its employees up to $100 per month for fitness services and activities
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
DigitalOcean hosts lunch and learn meetings weekly.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications

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