Salesforce Architect, CRM and Service Cloud

| Houston, TX
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Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. To enable our business to expand our lead in a market increasingly enhanced by technology, Waste Management is undertaking a substantial technology transformation. We are seeking talented Information Technology professionals to join the Waste Management team who are motivated to help us transform the way we design, build and use technology. With your skills and experience, we look for you to combine your technical expertise with industry best practices to align information technology solutions with Waste Management business strategy.

Job Summary

In this role you will actively lead the design, build solution components, develop unit tests, guide testing strategy and play an active role in ensuring quality through the development lifecycle. Partner with leadership team(s) to balance business needs with the best technical solutions. You'll make an impact by researching, analyzing, designing, proposing, and delivering solutions that are appropriate for the business and technology strategies, and it will be imperative that you are staying well versed in the ever-changing technology stack of the Salesforce platform.

Essential Duties and Responsibilities
  • Leads technical design, development, code reviews, and product feature enhancements to the CRM and Marketing Cloud applications.
  • Guides design sessions with business analysts, product owner(s), and other technical team members.
  • Displays ownership of all technical aspects of a Salesforce Enterprise Service Cloud implementation, including custom code, systems integrations, 3rd party applications, and AppExchange products.
  • Provides thought leadership in technical areas of expertise to promote a best of breed culture
  • Researches solutions, assess options, and formulate proposals for ways to solve requests from business partners.
  • Manages and recommends changes to integrations between Salesforce and multiple other platforms and technologies
  • Collaborates with other team members, provide a vision for the CRM platform and identify gaps in business processes that could be addressed with Salesforce solutions.
  • Identifies skills and roles needed for technical projects and participate in vendor selection and/or hiring of team members.
  • Accountable for the conversion of product requirements into an architecture and design that will become the blueprint for the solution being created.
  • Leads conceptual and technical solution design for assigned features improvements to meet business requirements while ensuring compliance with established architectural principles, standards, and processes.
  • Matches business process and automation requirements to the capabilities of Salesforce, including, but not limited to, managed and unmanaged packages, complex data model, integration, role hierarchy, sharing and security model.
  • Communicates complex technical issues in a clear, simple understandable way.
  • Develops end to end Salesforce solutions using Configuration and Customization.
  • Monitors APEX class, triggers, visualforce pages, and lightning components.
  • Applies Salesforce knowledge in workflows, design, and CRM platform.
  • Displays in depth understanding of data model and application development.
  • Manage release cycle, source control, and deployments.
  • Performs hands-on configuration and development as needed, and roll-up your sleeves to resolve technical issues.

Architect Responsibilities
  • May coach and mentor less-experienced teammates, act as Team Lead no system projects.


The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience
  • Bachelors Degree in Computer Science, MIS, or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant experience.
  • Ten (10) years of previous experience (in addition to education requirement).

B. Preferred Experience
  • 2+ years as an Architect creating roadmaps and architecture documents.
  • 5-8 years of Salesforce system application experience
  • APEX, and Visual Force programming
  • Salesforce CRM and Service Cloud
  • Salesforce DX, ANT, SFDC, Metadata API, Jenkins, SVN.
  • Salesforce Certifications and/or Trailhead Superbadges

Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Normal setting for this job is an office setting.

About WM
Waste Management (WM) is the leading provider of comprehensive waste and environmental services in North America. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. Equal Opportunity Employer: Minority/Female/Disability/Veteran.

If this sounds like the opportunity that you have been looking for, please click "Apply."


More Information on Waste Management
Waste Management operates in the Other industry. The company is located in Houston, TX. Waste Management was founded in 2022. It has 20513 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 55 open jobs at Waste Management, click here.
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