Overview

BigBear.ai is seeking a Salesforce Administrator to support the corporate Growth Team in its implementation of CRM. The Salesforce Administrator will provide operational and application support to the organization, including application administration, documentation and training, and business reporting/dashboards. The ideal candidate will be a strong critical thinker, analytical and detail oriented, with the ability to quickly learn new software tools, solve problems on the fly, and find inefficiencies in business processes. This individual should enjoy rolling up their sleeves and diving into data, gleaning insights, and providing strategic recommendations for new tools, processes, reports, etc.

This is an ideal opportunity to be part of one of the fastest growing AI/ML companies in the industry. At BigBear.ai, we're in this business together. We own it, we make it thrive, and we enjoy the challenges of our work. We know that our employees play the largest role in our continual success. That is why we foster an environment of growth and development, with an emphasis on opportunity, recognition, and work-life balance. We give the same high level of commitment to our employees that we give to our clients. If BigBear.ai sounds like the place where you want to be, we'd enjoy speaking with you.

The position can be remote within the continental USA.

What you will do

• Set up new users, manage user security and access in Salesforce.
• Work closely with stakeholders and business analysts to translate needs into technical solutions
• Participate in business and process reviews as a Salesforce subject matter expert
• Join the team in developing and maintaining proper documentation of Salesforce configuration and development efforts
• Assist our stakeholders with developing training materials and delivering training as required
• Gain a solid understanding of BigBear.ai's businesses
• Learn BigBear.ai's Salesforce (ProModel Commercial) environment and customizations
• Reassign accounts, contacts, and opportunities in response to personal changes
• Grant/remove and maintain user licenses
• Ensure data quality by using best practices to migrate data from outside systems
• Stay up to date on all new Salesforce releases, enhancements, and integrations
• Assist with migration from older systems/processes into Salesforce
• Import data as instructed, manage duplicate records, monitor, and improve data quality
• Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; Auditing and remove unnecessary fields and data upon guidance of supervisor; ensuring screens, fields and workflow have accurate names and reflect current workflow
• Create and maintain dashboards folder maintenance upon guidance of supervisor or project requirements
• Build and manage report folders to improve sales efficiency upon guidance of supervisor
• Support the user base by providing timely and accurate responses to support tickets through the Salesforce Service Console

What you need to have

• Bachelor's Degree in a Technology or Business-related field
• 2-5 years of experience as a Salesforce Administrator with focus in Commercial Software and SaaS
• Deep understanding of general CRM architecture as well as Salesforce process defaults and data structures
• Exceptional communication skills with both technical and non-technical team members
• Moderately to highly complex analytical and problem-solving skills with strong attention to detail
• Ability to work independently
• Ability to effectively prioritize tasks and projects
• Proficiency in Excel, including the ability to build and read pivot tables, complete v-lookups, and basic formulas
• Excellent written and verbal communication skills

What we'd like you to have

• 5+ years of experience as a Salesforce Administrator
• One or more current Administrator Salesforce.com certifications preferred

About BigBear.ai

A leader in decision dominance for more than 20 years, BigBear.ai operationalizes artificial intelligence and machine learning at scale through its end-to-end data analytics platform. The Company uses its proprietary AI/ML technology to support its customers' decision-making processes and deliver practical solutions that work in complex, realistic and imperfect data environments. BigBear.ai's composable AI-powered platform solutions work together as often as they stand alone: Observe (data ingestion and conflation), Orient (composable machine learning at scale), and Dominate (visual anticipatory intelligence and optimization).

BigBear.ai's customers, which include the U.S. Intelligence Community, Department of Defense, the U.S. Federal Government, as well as customers in the commercial sector, rely on BigBear.ai's high value software products and technology to analyze information, identify and manage risk, and support mission critical decision making. Headquartered in Columbia, Maryland, BigBear.ai has additional locations in Virginia, Massachusetts, Michigan, and California.

BigBear.ai will request COVID-19 vaccination status information as part of the onboarding process.

What you will do

• Set up new users, manage user security and access in Salesforce.
• Work closely with stakeholders and business analysts to translate needs into technical solutions
• Participate in business and process reviews as a Salesforce subject matter expert
• Join the team in developing and maintaining proper documentation of Salesforce configuration and development efforts
• Assist our stakeholders with developing training materials and delivering training as required
• Gain a solid understanding of BigBear.ai's businesses
• Learn BigBear.ai's Salesforce (ProModel Commercial) environment and customizations
• Reassign accounts, contacts, and opportunities in response to personal changes
• Grant/remove and maintain user licenses
• Ensure data quality by using best practices to migrate data from outside systems
• Stay up to date on all new Salesforce releases, enhancements, and integrations
• Assist with migration from older systems/processes into Salesforce
• Import data as instructed, manage duplicate records, monitor, and improve data quality
• Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; Auditing and remove unnecessary fields and data upon guidance of supervisor; ensuring screens, fields and workflow have accurate names and reflect current workflow
• Create and maintain dashboards folder maintenance upon guidance of supervisor or project requirements
• Build and manage report folders to improve sales efficiency upon guidance of supervisor
• Support the user base by providing timely and accurate responses to support tickets through the Salesforce Service Console

What you need to have

• Bachelor's Degree in a Technology or Business-related field
• 2-5 years of experience as a Salesforce Administrator with focus in Commercial Software and SaaS
• Deep understanding of general CRM architecture as well as Salesforce process defaults and data structures
• Exceptional communication skills with both technical and non-technical team members
• Moderately to highly complex analytical and problem-solving skills with strong attention to detail
• Ability to work independently
• Ability to effectively prioritize tasks and projects
• Proficiency in Excel, including the ability to build and read pivot tables, complete v-lookups, and basic formulas
• Excellent written and verbal communication skills