Quality Assurance Representative at CNA

| Wyomissing
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Job Summary
Under general supervision, responsible for reviewing and evaluating Claim Operations functions and tasks for compliance with department procedures and regulatory requirements. Calibrates completed reviews with the Claim Operations Quality Manager, Claim Operations Quality Director and Process Analysts to identify best practice and opportunity areas.
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
  1. Completes quality reviews for assigned functions and tasks; gathers and synthesizes data necessary to enhance execution, process improvements and quality work.
  2. Works with the Claim Operations Quality Manager and the Claim Operations Quality Director to aggregate and analyze results from quality reviews to identify trending of best practice and opportunity areas across the Claim Reporting and Support functions.
  3. Periodically serves as support for the Claim Operations Quality Director by providing additional context to review results, supporting action plans for the business teams and partnering with the Claim Operations Process Analysts on employee training and process improvements.
  4. Participates in Compliance related reviews, as necessary.
  5. Stays current on industry trends and developments.

May perform additional duties as assigned.
Reporting Relationship
Manager or above
Skills, Knowledge & Abilities
  1. Strong knowledge of department workflows, processes and procedures related to tasks in Claim Operations.
  2. Strong organizational skills with the ability to manage multiple tasks and work independently.
  3. Strong attention to detail.
  4. Strong, verbal, written, analytical, presentation and interpersonal skills.
  5. Strong knowledge of Microsoft Office suite and other business related software.

Education & Experience
  1. Associates degree or equivalent experience.
  2. Typically a minimum of one to two years of relevant business experience.
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What are CNA Perks + Benefits

CNA Benefits Overview

One of the many advantages of working at CNA is the benefits program we offer you and your eligible dependents,
beginning on the first day of your employment. The program features a variety of plans that provide health care
benefits, well-being, disability and survivor protection, and 401(k) savings, among others. Below are highlights
of the offerings.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
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