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Regular or Temporary:
Regular

Language Fluency: English (Required)

Work Shift:
1st shift (United States of America)

Please review the following job description:

Monitors, collects, and analyzes data for quality and/or investor/internal reviews. Documents quality issues and associated risk to which business process is subject. Ensures compliance with regulatory and/or investor requirements. Serves as Subject Matter Expert for quality issues and associated risk to which business process is subject.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Conduct quality reviews of operational processes. Track errors and defects within the process. Provide data to enable reporting. Track adherence to requirements and assesses effectiveness of processes. Demonstrate a positive, organized, efficient, detail-oriented and creative mindset in all work activities. This position may require teammates to telecommute. When telecommuting is required, a telecommuting agreement will be leveraged to define work arrangements with management. Note: Truist will permit eligible employees to telecommute when doing so meets its business objectives, and authorization will be granted to telecommute without regard to an eligible employee's race, gender, religion, national origin, age, disability, or other characteristic protected by law or Truist Equal Employment Opportunity policy. All other duties as assigned.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent education One year of experience in a back office operations area or customer service/call center environment Strong communication skills Demonstrate proficiency in basic computer applications, Word and Excel Demonstrate ability to use analytical skills to identify and escalate business issues

Preferred Qualifications:

Two years of mortgage experience, quality oversight/assurance/control, mortgage servicing operations, risk management and/or regulatory compliance, process improvement experience specific to the functional area of position

Other Job Requirements / Working Conditions

Sitting/Standing/Walking/Bending/Lifting

þ Sitting (if checked, indicate frequency)

Frequently (25% - 50% of the time)

☐ Standing (if checked, indicate frequency)

Choose an item.

☐ Walking (if checked, indicate frequency)

Choose an item.
☐ Bending (if checked, indicate frequency)

Choose an item.
☐ Lifting (if checked, indicate pounds)

Up to 25 lbs.

þVisual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

þ Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

þ Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

þ Travel (Must select one)

Minimal and up to 10%

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify