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Job Description

Join VMware's Cloud Infrastructure Business Group customer enablement team to shape the hybrid and multi-cloud digital transformation journey that customers are on today. Our team is looking for a Senior Customer Solutions Architect to drive VMware Cloud Platform solutions into our largest accounts. If you have a passion for customer success and technology innovation, we want to meet you.

As part of the Customer Enablement team, you'll be directly supporting Field Sales and Pre-sales in large deals, as well as working with Product Management & Engineering team to drive top customer requirements into product development cycle. Activities include field, partner & customer enablement, supporting customer design workshops, Proof of Concept (PoC), creating technical solution guides etc. This is a highly technical role and requires a broad architecture and hands-on skills.

Our ideal customer solutions architect will be a subject matter expert of VMware SDDC stack, and understands how it fits into a large enterprise customer environment and interacts with upper layer applications. The candidate must have a solid engineering background to pick up new solutions at a fast pace, as well as excellent soft skills to interact with customers and field team.

Responsibilities

• Provide direct assistance to field sales/pre-sales team, acting as subject matter expert
  
  for VMware Cloud Platform with deep product expertise as well as comprehensive
  
  knowledge of IT enabling technologies in customer deployment scenarios.
• Drive deep architectural discussions supporting top customers to ensure success when
  
  adopting and expanding with VMware cloud platform solutions.
• Remotely manage/assist with large customer PoCs, a small percentage of onsite travel
  
  maybe required depending on business needs.
• Develop automation scripts and tools as needed in the context of large PoCs
• Drive key customer requirements into product/solution design and development cycle
• Create technical collaterals including PoC guides, best practices, blogs, and other
  
  technical assets for field and customer enablement.
• Field enablement of product/solution capabilities, participate in knowledge transfer
  
  events primarily in terms of training-the-trainers
• Be an active participant in both VMware internal and external communities (such as
  
  VMware Community and VMUG), as well as social media. Required Qualifications:

• Minimum of 8 years of experience with one or more of the following technology fields: data storage, networking, cloud management, experiences with VMware SDDC stack (vSAN/NSX/vRA).
• Minimum of 5 years in a Solutions Architect, Corporate Systems Engineer, or Technology Consultant role, with extensive experience in VMware products, solutions, and services
• Extensive hands-on experience dealing with infrastructure solutions. Expert level knowledge of x86 operating systems, virtualization, security, networking, and management frameworks.
• Proficient at working directly with field personnel and large customers in the context of specific transactions.
• Proficient at working across multiple internal functional groups (Engineering, Product Marketing, Global Support )
• Demonstrated experience in authoring technical documents and white papers
• Demonstrated critical thinking and advanced troubleshooting skills and qualities
• Excellent communication skills both written and oral required
• Work effectively with a remote and distributed team
• A BS or MS degree in Computer Science, Engineering, Mathematics, related field or
  
  equivalent experience

Preferred Qualifications:

• • Experience as a hands-on application architect ideally in a customer-facing capacity
  • Understanding of cloud-native design principles and best practices
  • Understanding of agile software delivery principles

  
  
  

  • Pays attention to software development/architecture trends and best practices
• Experiences/knowledge in containers preferred: Knowledge of Kubernetes deployment,
  
  packaging, operational building blocks (i.e. Deployments, Services, Kube API, Helm, Habor etc); Knowledge of Kubernetes networking, monitoring and logging solutions; Experience and or familiarity with public cloud Managed Kubernetes services such as Amazon EKS, GKE, Google Anthos, and Azure Kubernetes Service
• Experiences/knowledge in AI/ML preferred: Knowledge in Tensorflow or another deep learning framework (Torch/PyTorch, Theano, MXNet, Caffe, etc); Understanding of GPU vs. CPU performance for different model architectures.
• Software development skills preferred, experience with APIs and automation/scripting to create tools a strong plus

#CloudSolutionsTeam

This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.

Category : Marketing
Subcategory: Product Management
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2022-06-16

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