Principal Site Reliability Engineer (Remote)

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About Prove 
Prove Identity, Inc. (Prove), formerly Payfone, Inc., is the modern way for businesses to enable their customers to prove their identities with just a phone. We offer phone-centric solutions that enable our customers to acquire new consumers and engage with their existing consumers by removing friction while bolstering security and enhancing consumer privacy and consumer choice. Our solutions are used by more than 1,000 businesses across diversified industries, including banks, financial services, healthcare, insurance, and e-commerce. For the latest updates from Prove, follow us on LinkedIn.
 
As we continue to scale our company, we are looking for people who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment, process information quickly and make intelligent decisions. The work is challenging and requires not only smarts, but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together.   
 
Prove has big plans; we’re excited and optimistic about the future. If this sounds like a career for you – come check us out.

We have been busy at Prove in the last couple of years, migrating our infrastructure to the cloud as we scale very fast as a team and as a company. Currently, we have different products in different stages. Some are being migrated right now, some are new products being built cloud native, some have been recently migrated and are undergoing modernisation. We have also been scaling the team, in the last year the SRE/production operations organisation has grown from 5 to 15+ people across different teams. We build, run and support infrastructure for both existing products and new products being built by the Software Development teams.

With all that recent change, we are now focusing on standardising and optimising practices and processes, changing the culture and introducing Site Reliability Engineering concepts into incident response, being on-call, collaboration with Development teams, focus on observability, improving tooling etc

We collaborate closely with a 24/7 NOC team that proactively monitors our services and manages customer communications and status reports. We work to provide them with quality monitoring and documentation so that we can together keep our services healthy and our customers happy.

At scale our SRE team is also responsible for Platform Engineering, designing solutions and building reusable cloud infrastructure IaaC modules.

The SRE team is partly in the US, we are growing our team in Ireland and we collaborate closely with the US folks as one team.We are now looking for a SRE Manager to consolidate and grow the SRE culture at Prove.

The Staff Site Reliability Engineer will develop and support a cloud platform in Prove’s cloud efforts across three different environments powering the next generation of mobile identity certainty. Leveraging your knowledge and passion for excellence you will help lead a team to deliver well-designed cloud infrastructure that is fault-tolerant, scalable, and reusable platform. 

What You Are Accountable For

The Staff Site Reliability Engineer is expected to:

  • Lead projects to find innovative solutions to challenges.
  • Collaborate with senior leaders on strategic planning (e.g. resourcing, roadmap creation and execution).
  • Maintain, enforce, and provide input on processes to ensure infrastructure is maintained to be fault-tolerant, scalable, and reusable. 
  • Collaborate in cross-functional teams, both technical and non-technical.
  • Promote and cultivate ownership of design, execution, and deployment of product features.
  • Ability to react quickly to changing customer and business needs.
  • Promote, maintain and enhance our cultural values of humility, passion, inclusion and leadership.
  • Exhibit a strong passion for learning our products and markets through in-house and external training.
  • Strong technical background to guide Prove to take its existing cloud platform and reuse it in other critical areas of the business.

What We Require

  • 3 to 7 years of cloud engineering experience in AWS
  • Demonstrated experience in migrating on premise installations to one running in the cloud. 
  • Demonstrated experience in similar role scaling company from $50M to $200M in revenue
  • Experience working in rapidly growing teams (5 cloud engineers to 10+) 
  • Strong experience in working with developers in a SCRUM
  • Experience with in-person, remote, and offshore teams
  • College or University Degree
  •   Flexibility working hours required as this role will require you to work with the Ireland team. Eastern Time zone preferred.
This position is eligible to participate in the annual incentive program. Prove’s Benefits include but are not limited to:
-Excellent health, dental, and vision insurance that begins on your first day of employment
-401(k) plan with company match
-Unlimited vacation time 
This position description should not be considered the final description of the position. It should be assumed that we would, to some extent, structure responsibilities in accordance with the successful candidate’s capabilities and changing business conditions.
This position description should not be considered the final description of the position. It should be assumed that we would, to some extent, structure responsibilities in accordance with the successful candidate’s capabilities and changing business conditions.

Prove is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics.

 
This position description should not be considered the final description of the position. It should be assumed that we would, to some extent, structure responsibilities in accordance with the successful candidate’s capabilities and changing business conditions.
 
Prove is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics.
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Technology we use

  • Engineering
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • AsteriskLanguages
    • LuigiLanguages
    • ReactLibraries
    • SpringFrameworks
    • AsteriskFrameworks
    • MySQLDatabases
    • Dynamo DBDatabases
    • SalesforceCRM

An Insider's view of Prove

How does your team reward individual success?

When a team member does well, she/he is given even more responsibility and opportunities to demonstrate leadership. We also share success stories with the wider team over Slack and toast to wins in virtual happy hours.

Mitul

Director of Product Management

What does your typical day look like?

I am responsible for overseeing and coordinating the candidate experience concentrated particularly on the sales and business development departments. This includes making sure we make the candidate experience as seamless as possible by scheduling and being a vessel of unequivocal communication during their interviewing process.

Danellie

Talent Aquistion Coordinator

What are some things you learned at the company?

I've learned how to ask for help, take risks, and lead with confidence. Prove's culture has given me the space to be creative and able to chart my own path.

Ken

Product Marketing Manager

How do you empower your team to be more creative?

I conduct weekly one-on-ones with everyone on my team. I always ask about how we can be more effective as a team/organization. I want them to feel that they have a voice and input in how we can be efficient.

Michele

Vice President of Sales

What makes someone successful on your team?

Success in the Revenue organization starts with an insatiable pursuit of knowledge to truly understand our customer's specific goals and the obstacles to exceeding those goals. Our path to success is our customer’s success, if we don’t start with seeking an understanding of walking in their shoes, we’ve missed an opportunity to be a valued partner.

Kathleen

Chief Revenue Officer

What are Prove Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours

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