Description

Principal Cloud Engineer - Digital Platform

Locations: Ideally sit in one of tech hubs 1-3 days a week and open to considering remote. Location include: (Franklin, TN -Johnston, RI - Westwood, MA - Phoenix, AZ - Charlotte, NC - Dallas, TX)

Description:

We are looking for smart, committed, and technology driven Principal Platform Engineer talent that will drive a team that transforms the way Citizens Bank implements, deploys, supports and operates digital platform for consumer banking. The focus is on enabling engineering teams with expert guidance and tools to deliver frequent, high quality and reliable components as part of our digital platform. This role would also set strategy and lead our evolution to a continuous delivery world. This person would also manage, guide and educate a fixed and a rotating group of platform developers on security, automation, observability and cloud architecture/technology. This person will work closely with Security, Infrastructure, Risk, Middleware, Application Teams, and other areas of the company to ensure continuous delivery and DevOps are influenced throughout the value chain.

Primary responsibilities include:

Platform Software Delivery

• Architect, design, and implement business critical cloud based Platform solutions with automation-first mindset, observability, container design patterns and best of breed cloud tools and architecture practices
• Collaboratively solves business and technology problems in partnershp with key stakeholders from Digital Platform team, security, enterprise architecture and product owners
• Contribute to container, microservices application code base and architecture with a focus on optimization for performance, reliability, scalability, security, observability and cost
• Develop and implement solutions for non-functional requirements with a focus on automation, whitebox monitoring, and modularity for broad re-use across system components
• Design and implement CI/CD deployment pipelines and test automation frameworks based on best practices to enable frequent, high quality releases
• Define and implement application deployment strategies based on application type

Operations

• Guide, grow and train agile engineering teams to optimize service quality and ensure adoption of container, microservices, and operational best practices
• Ensure the effective capture of application telemetry, logging and monitoring of all aspects of system and application behavior to facilitate fast detection and issue resolution
• Design and develop operational tools and services needed to effectively operate system components at scale
• Understanding and adherence to operational processes ensuring audit-ability, risk and compliance with ISO and industry standards (includes Incident, Problem and Change Management)
• Continually evaluate service and infrastructure usage to effectively manage performance, capacity and cost - automating solutions, removing toil wherever possible
• Participate as a member of the broader SRE community to develop tools and services that enable automated operations

Support

• Contribute to technical documentation required to guide on-call engineers and on-board team members
• Maintain system wide health and proactively seek out potential issues, address with component teams
• Proactively and continuously drive system wide quality improvements by undertaking thorough root cause analysis for major incidents with component engineering teams
• Provide training and coaching in a capacity as Subject Matter Expert to other engineers

Qualifications

Qualifications:

Required Skills/Experience:

• 8+ years experience with AWS, Kubernetes and container based architecture, designs and solutions
• Required experience in a continuous delivery model similar role at an organization that has adopted the SRE model
• Experienced in AWS CloudFormation, Hashicorp Terraform, and Ansible for automated infrastructure and platform provisioning
• Experience with source code management system (e.g., GIT/Bitbucket)
• Experience with CI/CD tools and pipeline development like (e.g., Jenkins, Maven, Nexus, Python, Ruby, Groovy)
• Background in production operations and support at scale with a proven track record of maintaining highly available and performant cloud platforms
• Experienced in programming and scripting languages to contribute to application development and automation (e.g., Java, NodeJS, Python)
• Strong knowledge of Docker, containerization technologies, Spinnaker, and cloud orcrestration a strong plus
• Excellent debugging / problem solving skills including ability to investigate and remedy software bugs if necessary for application developed in Java and NodeJS
• Usage of test frameworks like (e.g., JMeter, Cucumber, Selenium) a plus
• Hands on working knowledge of deployment pipelines for languages like (e.g., Node.js, Java, Springboot)
• Security best practices (SSH, Certificate management, AWS-IAM, or standards such as PCI)
• Preferably experienced with Infrastructure as a Service / Cloud computing (e.g., Amazon AWS, Google Compute Engine, etc.)

Hours & Work Schedule

Hours per Week: 40
Work Schedule: M-F

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Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.

Education, Certifications and/or Other Professional Credentials:

Bachelor's degree in Computer Science, Computer Engineering or related field