Our flexible, diverse, and casual work environment stimulates change and creates a motivating environment with highly efficient people. As part of our team, you will be an integral part of creating and supporting our products. ADVA's products are the building blocks for tomorrow's networks, enabling the transport of increasing amounts of data across the globe. From access to the metro core, to the long haul, we create intelligent, software-automated solutions that will provide future generations with networks that can scale to meet increasing bandwidth demands. Come be a part of the world's most cutting-edge innovative solutions and products, from design to implementation.

With a diverse team spread across the globe, we have developed a culture that embraces creativity and seeks innovation in every aspect of what we do. At ADVA, we believe in our TEAM members and work hard to ensure that every voice is always heard.

ADVA is dedicated to the health and well-being of our employees, therefore, a series of comprehensive, quality wellness programs are available to all employees. In addition to receiving an equitable salary and having an equal opportunity for professional development and advancement, as an ADVA employee, you may be eligible to enjoy other health benefits and perks, which will enhance your job satisfaction. We have designed our work and life programs around our employees because we know that they spend the majority of their life at work.

We are currently looking for a highly motivated Network Engineer to join our Customer Service team. If you want to be a part of our growing company that is driven by innovation and is focused on building a future together with our employees, consider applying.

Primary Tasks and Responsibilities

• Provide configuration and deployment support for ADVA's Customers, with limited level of support and supervision including:
  • On site and remote support of installation and commissioning of ADVA's products
  • Utilization of implementation best practices, and contribution in further enhancing best practice to support scalable implementation solutions
  • Respond to and provide technical support and direction to any issues that may surface at the time of, or resulting from the implementation
  • Create deployment packages and maintain as-built documentation for installed network elements
  • Provide knowledge transfer during implementation phase to promote customer success
• Provide detailed system/engineering design and Method of Procedure (MOP) documentation in advance of product deployment
• Work with project managers and other stakeholders to identify risk and ensure overall success of customer network implementation
• Train and lead ADVA Channel Partners on new products and field implementation practices
• Administration and maintenance of equipment and tools used for support purposes

Knowledge, Skills and Experience Required

• The successful applicant for this role will have up to 5 years in designing, deploying or troubleshooting large scale optical networks
• Experience with telecommunication transport systems, optical engineering concepts, technologies, instrumentation, test, and/or implementation methodologies is essential
• Ability to be a team player, understand customer needs, build and maintain customer relationships and use technical expertise to develop customer solutions
• Dynamic self-starter with ability to conceive of and accept responsibility for projects and see them through to completion
• Ability to thrive in high pressure situations
• Good technical background in WDM, OTN, fiber optics, Ethernet, and/or IP
• Experience with Ethernet Services and IP related routing protocols would be preferred
• Working knowledge of physical infrastructure design including structured cabling and fiber-optic cabling
• Working knowledge about network management systems and management connectivity (DCN)
• Practical experience with optical network test/measurement tools like power meter, OSA, BER testers, OTDR and other fiber characterization test sets
• Highly desirable to have server and software scripting skills
• Prepared to travel fairly extensively and have flexible working hours
• Experience with MS Office; proficient with VISIO, Excel, and PowerPoint

Education

• Minimum Bachelor degree in Electrical Engineering, Computer Science, or related discipline

Travel Requirements

• Up to 60% Travel
• Travel to ADVA offices as required for meetings and trainings

Work Environment

• Flexible schedule when working after hours or weekends
• Working long or irregular hours
• Travel to Customer sites
• Professional office environment

Success Criteria

• Self-motivated and ability to work without direct supervision; task focused
• Ability to quickly acquire new qualifications and develop new skills
• Ability to develop and nurture relationships with internal and external customers
• Ability to make calculated judgements based upon experience and given guidelines
• Ability to prioritize the tasks appropriately and efficiently

Scope of Employment

• Fulltime employment
• Must be authorized to work in the United States
• Must be able to clear full background check and drug test as required by state regulations
• Must be able to lift up to 50 lbs. and able to work using ladder or above the floor situations

Primary Location of Job

• Atlanta, GA, USA
• Remote/Home Office
• Open to relocation

Work Schedule

• Flexible schedule based on customer activities
• Office hours: Monday - Friday (flexible work schedule as agreed with manager)

Compensation Scheme

• Goal pay compensation scheme
  • Base salary + individual goal pay + company goal pay