Job Description Summary
Responsible for supporting and maintaining critical applications and related data processing platforms and services.
Plays important role in MDM strategy and execution of new products/tools and transition to operational support
Owns and is accountable for application and platform SLA's against operational commitments
Owns application security & compliance ensuring application & data integrity

Job Description

Roles and Responsibilities

• Ensure compliance with all application policies including HPA, security and code reviews across all applications and platforms within scope
• Application monitoring and outage reporting leveraging a consistent tool and approach across multiple applications
• Leads complex, multi-disciplinary teams in resolution of high profile outages/application incidents leveraging contingent worker support team and internal supporting organizations
• Assess and contribute to master data management (MDM) SaaS/EDMCS platform strategy and related tools, successful implementation, deployment and smooth transition to operations
• Manage a vendor support team of technical and functional experts, interacting directly with other cross-functional support teams for timely resolution of production application issues
• Proactively identifies and removes obstacles or barriers on behalf of the team
• Creates a culture of customer focus and high performance to drive innovation through continuous customer engagement
• Ensure conformance to Operations support standards / practices
• Responsible for internal IT processes like Change Control, patch application testing, coordination and communication for outages
• Build strong team relationships with multiple stakeholders including business, support teams, vendors, and end users.
• Partner with stakeholders to prioritize and lead mandatory compliance, productivity and business initiatives

Qualifications
• A Bachelor's Degree in Computer Science or "STEM" Majors (Science, Technology, Engineering and Math) with minimum years of experience 6 years OR a High School Diploma and 10+ years professional experience.
• Must be willing to travel ~7-10% to a regional office for quarterly meetings, Lean/workout meetings and as-required for training and role ramp-up.
• Legal authorization to work in the USA is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

Technical Expertise:

• Experience with MDM products-Oracle DRM, EDMCS/other market products
• Understand master data management concepts and for setting and driving technical direction
• Familiar with elements of gathering functional requirements
• Understand technical standards & concepts to apply to project work
• Interest in current and emerging technologies demonstrated through training, job experience and/or industry activities

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19. Some GE customers currently have vaccination mandates that may apply to GE employees.

Relocation Assistance Provided: No

#LI-Remote - This is a remote position