Location: REMOTE
Description: Our client is currently seeking an ITSM Monitoring Tools Engineer

Responsibilities

• Configure, monitor, and tune/optimize network management, monitoring, and performance tools, as per operational requirements
• Learn existing network environment services along with the associated infrastructure and the specific metrics used to manage its health and performance
• Performing day-to-day processes and activities to manage and maintain availability, health, and performance of the ITSM tools at acceptable Service Levels
• Understanding of network topologies, configurations, and services
• Implement reporting and dashboards based on monitored network services
• Perform periodic audits of monitors under each toolset to ensure currency with application and system events and that the monitors will work correctly
• Setting up of dashboard view/ custom views for specified manager and user views based on requirements
• On-boarding / off-boarding network devices and other assets to maintain a current and up to date monitoring infrastructure
• Develop creative solutions to aid in the quick identification and resolution of problems and customer affecting issues
• Provide Systems Development Lifecycle thought leadership in the design, configuration, deployment of network monitoring tools
• Participate in internal and customer facing meetings to gather requirements and obtain feedback
• Update deployed monitoring tools configurations with product upgrades and patches
• Develop standard operating procedures for NMS tools
• Should be familiar, from an ITSM perspective, with Fault, Performance, Incident, Configuration, Asset, Problem, and Lifecycle mgmt.

Qualifying Experience and Attributes

• Candidate must have experience with monitoring applications SolarWinds Orion, Cisco DNAC, ISE, Nagios, LiveAction, and other network or application monitoring products.
• Must be competent and have experience with app-to-app integration techniques/processes.
• Must be competent with the base communication protocols (SNMPv2, SNMP v3, SSH, ICMP, NetFlow, HTTP/S, etc.)
• Strong Linux/Unix background
• Experience developing API test scripts
• Should possess more than a passing ability to create code/scripts for solutioning.
• Should be versatile and flexible in an approach to tools operation/management.
• Understanding of AWS/Azure Cloud and ServiceNow tools
• Must be a very quick study and highly self-motivated
• Possess strong business and strategic planning abilities
• Highly proficient analytical, organizational and project management skills
• Strong oral and written communication skills and presentation skills
• Bachelor's Degree in Computer Science, Information Systems, or other related field or 4-6 years equivalent work experience

Contact: [email protected]

This job and many more are available through The Judge Group. Find us on the web at www.judge.com