Genesys Cloud architect (Pittsburgh, PA)

| Pittsburgh, PA
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Position Description:

CGI is hiring a Genesys Cloud Architect to join our dynamic team.

At CGI, you get to build solutions as a full time consultant with a world-class IT company. You will be involved in a mission critical project, working with a team of smart, dedicated people like yourself who build quality solutions for a variety of customers. Take your talents to a company that inspires growth and values your ideas.

Your future duties and responsibilities:

This position will work with a larger team to configure and integrate Genesys CCaaS solution for one of our top US Financial Services client (Top 5 US banks). This position will be focused at Treasury Management Care Center setup and configuration of Genesys Cloud as clients migrate from a legacy high touch contact center to create IVR setup, hosted on AWS cloud, configure latest features like co-browsing, virtual hold, routing, ACD, Screen Pops etc. This position requires 3+ years of hands on technical experience configuring Genesys Cloud Platforms, IVR configurations.
• Deploy Genesys Cloud services to clients• Perform IVR configuration and other relevant configuration in the Genesys Cloud platform in Private/Public cloud (AWS or equivalent)• Participate and assist in the development of operational policies, standards and procedures for contact center services• Support BA to translate business requirements and features into technical solutions for deployment• Perform basic IVR and CcaaS testing and support in functional and integration testing• Be responsible for configuring, maintaining, and troubleshooting Genesys Cloud platform for IVR, routing, Co-browsing, Virtual hold, Screen pops• Integrate Genesys PureCloud with other enterprise applications , third party systems via APIs• Assist the Operations and Support team (NOC) with the telecommunications and IP telephony infrastructure support• Software development for any custom applications and/or scripts required for reporting, eChat, Screen Pop, database validation, score card, recording, gamification, SLA, etc.• Closely communicate with customers and various team members, stakeholders during project delivery• Interact with Genesys Product team and maintain healthy communication with other Genesys implementation teams across enterprise

Required qualifications to be successful in this role:

Genesys Contact center System Developer/Admin - Qualification/ Experience
• You must be able to understand inter-operability of applications in contact centers, including customer needs and project requirements, more specifically on Genesys Cloud• Analyze the impact on services / applications / contact center infrastructure• Demonstrate good analytical skills, to identify innovative solutions and to demonstrate initiative and leadership• Work in a changing environment• Demonstrate experience of management of a telephony environment, preferably Genesys Cloud and Nortel/Avaya• Occasionally have some availability outside working hours (during project delivery and support)• Demonstrate the ability to work in a position involving a variety of tasks.• Strong focus on delivering value rather than pure engineering• Strong communication skills• PureCloud Core Professional (PCP)/PureCloud Genesys Certified Associate (GCA)• Interaction Center Handler Developer (ICHD)• Good understanding with WFM

Competencies Years of experience Proficiency level

Genesys Cloud

Contact Center

IVR Configuration

Contact center Cloud (WAS) Setup/Configurations
Very Good

PureConnect/PureCloud API's, .Net C#, C++, Java/Javascript, HTML
Very Good

Web Services - REST, Microsoft SQL Server SSIS

*Est. Salary Range (Colorado Only): $76K-$100K

*Disclaimer: In accordance with Colorados Equal Pay for Equal Work Act, effective January 1, 2021, a good faith hourly or base salary range must be posted for all positions where the work may be performed in the state of Colorado. Therefore, this good faith salary range will only apply where this described position will be performed in the state, and should not be considered the compensation range in other locations or for other positions.



  • .NET
  • Web Services

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI - where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected] . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
More Information on CGI
CGI operates in the Fintech industry. The company is located in Pittsburgh, PA. CGI was founded in 1976. It has 56317 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 188 open jobs at CGI, click here.
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