About the position

This position is fully remote.

IntelePeer delivers an omni-channel communications platform built for the enterprise. We believe that business communications are meant for more than just simple interactions – they should enable businesses to deliver truly delightful experiences. With our voice, messaging, ready-to-use applications, open APIs, and analytics, companies can build and integrate communications-enabled workflows to create world-class customer experiences and improve business processes through automation. Our full-stack solution is backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service. It’s time to move beyond basic communications! Visit www.intelepeer.com to learn more.

As an integral member of our Development Team, the Software Engineer is responsible for developing functionality in production systems and integration systems, including: 1) developing code, scripts, and extracts, and 2) contributing to design documents and reviews. This position is comprised of approximately 80% development and 20% maintenance.

REPORTS TO: VP, Systems Development

Position responsibilities 

• Develop code, scripts, extracts, and other artifacts required to solve complex technical issues
• Contribute to design documents and participate in design reviews
• Be proactive and inquisitive in finding solutions
• Work closely with key stakeholders, including Operations & Finance, to develop solutions and designs
• Determine severity and impact of issues on the business and communicate status to Management
• Work both independently and with a group of highly skilled developers
• Be flexible with work hours and schedule; provide on-demand support as needed
• Other duties as assigned

Education

• Bachelor’s Degree in Engineering, Computer Science, Mathematics or related field; equivalent work experience may be considered

Expertise & experience

• 5+ years of Python development experience
• Strong understanding and experience using OO design principles and test-driven development
• Expertly troubleshoot network and Linux issues
• Git experience
• Shell scripting a plus
• SQL and/or NoSQL experience
• Redis and RabbitMQ experience
• Although being phased out, PHP expertise would be a plus
• Multithreading and multiprocessing experience
• Docker experience a plus
• SMS Knowledge a plus
• C++ experience would be useful
• SMS knowledge
• Successfully communicate technical issues clearly to individuals with varying levels of technical knowledge and understanding
• Effectively and efficiently solve mission critical technical problems in a startup-paced business environment

Competencies

• Strong problem-solving skills
• Strong organizational, prioritization, and documentation skills
• Excellent verbal and written English communication skills, including the ability to communicate clearly with non-technical individuals, including customers
• Exceptional attention to detail
• Continuous improvement attitude
• Quality-, customer service-, and continuous improvement-driven to consistently delight internal and external customers
• Team player who is willing to go above and beyond to help others
• Self-motivated, proactive, and resourceful
• Positive, professional attitude and ability to establish and maintain effective working relationships in cross-functional and team environment
• Reacts quickly and adapts to changes in priorities, circumstances, and direction
• Effectively multi-tasks and manages multiple projects concurrently in a time-sensitive work environment