ENT-App-Dev-Mgr at National General Insurance (Cleveland, OH)

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Job Description

Job Summary:

The Manager plans, directs, designs, and executes IT-related activities and programs that are of a complex and critical nature. The Manager selects, leads, counsels, motivates, sets expectations and evaluates medium to large teams. Additionally, they confer with and advise direct reports on administrative policies and procedures, risks, issues, problem resolution, sourcing decisions, budget and priorities. This person also assists in defining, implementing and prioritizing IT policies, procedures, and best practices. The Manager impacts teams and department as well as aspects of functional and business results.

Key Responsibilities:
  • Builds long-term relationships within team and amongst peers by creating an environment of safety and innovation, championing open and honest communication, respecting confidentiality, leading by example with integrity, welcoming new ideas, and learning from successes and failures.
  • Models and creates an environment of accountability for direct reports and peers by establishing vision, direction, and specific objectives for team efforts, allowing freedom to accomplish objectives, and collecting staff performance data against desired outcomes and service level agreements.
  • Executes HR-related processes and develops staff through coaching and mentoring and providing specific, timely, open, honest, and constructive performance feedback. Initiates and implements continuous improvements in all areas of IT responsibility.
  • Leadership - Leads employees and influences peers through change by using one's self as an example. Influences direct reports, clients, service providers and peers to successfully deliver on business commitments.
  • Sets and executes team strategy, including objectives, plans and policies for area of responsibility so as to develop and deliver innovative solutions and systems in support of Enterprise goals. Communicates strategy to the team so they understand their role in achieving the established goals. Analyzes long-term impact of new or anticipated strategies and contributes to Allstate business and functional strategy.
  • Manages day to day work of employees by monitoring budgets, expenses and scope and facilitating project delivery and support for complex projects of critical importance.
  • Works closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. Makes decisions that have an impact on quality or effectiveness of business activities beyond their immediate team. Partners with others in their organization to set and manage expectations; continually seeks opportunities to be a thought partner and increase internal business partner satisfaction and deepen relationships.
  • Problem solving - Negotiates solutions for issues that may be complex or controversial. Anticipates issues and develops preventive measures.
  • Adapts communication approach for audiences at multiple internal and external levels


Supervisory Responsibilities:

This job does have supervisory responsibilities .

Preferred Qualifications:

Education and Experience
  • Bachelor's degree or equivalent work experience
  • 7 or more years of related experience


Certificates, Licenses, Registrations
  • None

Functional Skills
  • Understands fundamental business knowledge of key roles, Allstate's core business drivers, and technical processes used within the industry to accomplish Allstate's strategic direction. Guided by broad policies, objectives, and standards to lead innovative projects of complex/critical importance to support departmental, functional or business results.
  • Utilizes various leadership styles, teambuilding techniques and personal examples for individuals and as situations require. Identify, respect and use the different capabilities and interests of others, recognize how emotions affect performance, enlist cooperation and support, and is sensitive to organizational politics.
  • Open communication and effective relationships. Reaches out to support and collaborate with other business functions and is considered a professional/technical expert for Allstate.
  • Possess a fundamental knowledge of expense and resource management processes of policies as they relate to corporate cards, travel policies, Allstate-issued equipment and various other Allstate-owned assets.
  • Uses the appropriate tools used to capture project information that rolls up to the area's plans and can articulate Allstate's business results.
  • Thrives in Change by adapting to changes in work assignments, policies, procedures and reorganizations with minimal loss in productivity. Proactively talks through changing situations, promoting transparency and anticipating consequences to create positive influences and motivate the attitudes and actions of others.
  • In-depth knowledge of professional standards and trends within the industry. Knowledge of competitor practices, organizational cultures and business goals.
  • Leverages quantitative, qualitative and trend data to draw conclusions and to help drive business results and recognizes gaps in process to recommend holistic solutions. Anticipates operational issues and develops preventative measures.
  • Fosters team environment and builds cross-functional partnerships by clearly articulating point-of-view, considering the perspective of all related parties. Adapts communication techniques for audiences at multiple internal/external levels and builds consensus using diversity of opinion in decision-making.


National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

Job Requirements

About National General Holdings:

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:
• Paid Training• Medical, Dental, Vision benefits• Wellness Programs• Life and Short/Long Term Disability Insurance• 401k w/ Company Match• Company Paid Holidays & Generous Time-off policy• Employee Discount Program• Career Advancement and Development Opportunities• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)• On-site Fitness Center (Cleveland and Dallas offices)• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
More Information on National General Insurance
National General Insurance operates in the Insurance industry. The company is located in Ontario, CA, Farmers Branch, TX, Winston-Salem, NC, Cleveland, OH and New York, NY. National General Insurance was founded in 1939. It has 5001 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 115 open jobs at National General Insurance, click here.
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