Pennymac has the mindset and agility of a startup, with the power and backing of a large public company.
Los Angeles, CA

Engineer, Site Reliability at Pennymac

| Los Angeles, CA
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Site Reliability Engineers (SRE) create a bridge between development and operations by applying a software engineering mindset to system administration topics. They split their time between daily operations duties and various projects that help ensure site reliability and performance.
As an SRE on the PennyMac Operations Center team, you will help provide 24/7 monitoring and support of the company's IT Infrastructure. Ideal candidates should have experience in Windows and Linux administration, in addition to experience working in AWS. Individuals in this role should be comfortable working in a fast-paced environment. Multitasking, in addition to communicating quickly and accurately, is critical to the success of anyone in this role.
Job Description
  • Monitoring - 24/7 health monitoring of PennyMac's IT Infrastructure using tools such as AWS CloudWatch, Sumologic, Nagios and New Relic.
  • Alert Management - participate in the active modification and creation of alerts to ensure the Operations Center team has constant visibility and is able to proactively identify threats to the stability of PennyMac's IT Infrastructure
  • Incident Management - Engineers will coordinate with PennyMac's Incident Management team, Application Developers, Internal Support Teams, and 3rd Party Vendors, with the goal of resolving any production service outages quickly and accurately.
  • Systems Administration - responsible for various administrative tasks in both a Windows or Linux environment.
  • Virtual Server and Desktop Management - maintenance and troubleshooting of PennyMac's virtual server and desktop environments.
  • Technical Troubleshooting and Investigation - investigate and troubleshoot various technical issues that are submitted by PennyMac's IT and Application Development teams.
  • Internal and External Escalation - act as a point of escalation for any production impacting incidents. Ensure both internal and external support teams are contacted in a timely manner to ensure a quick and accurate resolution.
  • Change Management - follow and enforce PennyMac's established Change Management processes and procedures.
  • Communication - monitor and respond to Call, Chat, and Email inquiries sent to the Operations Center team.
  • Ticket Queue Management - responsible for managing multiple different Ticket Queues using tools such as ServiceNow and JIRA to ensure deliverables are on time and accurate.
  • Documentation - assist in maintaining the Operations Center's knowledge base of support articles and Standard Operating Procedures. Play an active role in the creation of new documentation as needed.
  • Deployments - handle application and website code deployments, making use of tools such as Jenkins and GitLab.
  • Patch Management - perform various tasks related to Patch Management and associated workstreams.
  • Data backup, recovery, retention, and compliance - responsible for various tasks related to backup management using tools like CommVault and AWS Backup
  • Project Management - organize and prioritize tasks, adhere to deadlines, and achieve all project goals within the given constraints.
Ideal Candidate will have the following:
  • Bachelor's Degree in Computer Science or comparable experience
  • AWS Solutions Architect (associate) certification is a plus
  • AWS SysOps Administrator certification is a plus
  • Proficient with Windows and Linux administration
  • Proficient with Monitoring and Alerting tools such as Nagios, New Relic, SumoLogic, and AWS CloudWatch
  • Proficient with programming languages such as Powershell or Python
  • Strong attention to detail
  • Able to prioritize tasks and have a sense of urgency with critical issues or requests
  • Excellent written and verbal communication skills
  • Must be comfortable completing annual role-based training and certification assignment
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • AWS Cloud ServicesLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • TableauAnalytics
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • GitLabManagement
    • SalesforceCRM

What are Pennymac Perks + Benefits

Pennymac Benefits Overview

Pennymac puts its people first. Our generous health, dental and vision benefits are available to all full-time employees. Our tech department also hosts fun, team-building events and activities.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Pennymac

What are some social events your company does?

Our Tech team has great events, including casino & trivia nights, virtual happy hours, gaming - we’ve even sponsored a video game tournament against our industry competitors! We’re nationally disbursed, but regardless of where people live, we’re all part of one interactive, linked community, and it’s easy to find others who share your interests.


Senior Developer, Production

How do you collaborate with other teams in the company?

The culture at Pennymac has cultivated a great sense of teamwork in which we all succeed, fail, and learn together. We collaborate in many ways - from video calls to morning coffee hours, ad hoc huddles, email, chat, and sometimes while playing ping pong or pool in the cafeteria. Everyone is encouraged to work together to accomplish a common goal.


Vice President, IT Program Management

How has your career grown since starting at the company?

My time at Pennymac has rocketed my career as a software dev. In two years I went from having no professional coding background to managing three applications in production, managing two direct staff and contributing to open-source libraries. My time has given me the experience and skills to successfully create new tech products that make money.


Assistant Vice President, Application Development

How do your team's ideas influence the company's direction?

As a company, we're one very cohesive, supportive team with various areas of expertise. It's like a potluck - everyone brings something different, but it all comes together perfectly. Company management believes in us, trusts us, and invests in us. That provides the opportunity to build positive outcomes for our business and our customers.


Managing Director, Technology Infrastructure

What are some things you learned at the company?

Our team constantly works to better itself by delivering software on time without shortcuts or compromising quality. At Pennymac, I have the opportunity to own many critical day-to-day database operations. I've had the flexibility to be innovative, which has allowed me to grow as a developer.


Senior Developer, Database

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