About the opportunity

Contentful has led the way in providing a content management platform that professional developers and builders love. As we move into our next phase of growth, we are looking for a dynamic leader to help define and grow our customer facing practice to be successful with Contentful. We are looking for a strong candidate to join us as our Director of Solution Engineering leading our entire EMEA Solution Engineering team and reporting to the Global Vice President of Solution Engineering.

As Director, Solution Engineering (f/m/d), you are responsible for building and guiding a set of managers that oversee a team of regionally distributed Solution Engineers. You will help these managers grow the capabilities of an amazing team of individuals that are currently in place as well as help us attract new individuals as we grow and scale. You will also work in close collaboration with regional and global sales and partnership teams to align on go-to-market strategy, role focus and locations in order to support our continued growth.

The primary purpose of Contentful’s Solution Engineers organization is to delight prospects and customers with elite customer experiences. Solution Engineers serve as trusted advisors for prospects, customers, and internal Sales and Product teams. They map customer needs to the value of the Contentful platform, and demonstrate its benefits to developers, product managers, marketing leaders, and C-level executives.  As the EMEA leader, you are responsible for scaling a team of managers that deliver effective, consultative, and technical sales engineers, be a role model on our most important opportunities, and assist in developing insights and strategies that ensure successful Contentful deployment and adoption.

What to expect?

As the EMEA leader for the team, collaboration within the Solution Engineering team as well as with the broader organization will be a primary focus. You work closely with existing Solution Engineering managers as well as with the VP of Solution Engineering to establish growth strategies, consult on enablement and development opportunities, and organize initiatives related to the functional group.

You help refine our technology and product positioning to business and technical users, position the impact of digital towards a customers business, and develop a deep level of expertise of specific industries, customers, and solutions. You also serve as a conduit - in partnership with our Marketing, Sales and Customer Experience team - between prospects/customers and product development for product enhancements.

As a member of the Solution Engineering leadership team, you are responsible for measuring and inspecting the effectiveness of our Solution Engineers in relation to our GTM motion. You partner with Solution Engineering leaders globally to hire the right team members, incorporate best technical practices, evaluate the quality of our customer interactions and find efficiencies.

As the EMEA lead, you ensure that Contentful and the Solution Engineering team are a place where each individual can thrive. Creating an environment where individuals feel safe and respected is imperative; as well as an environment where curiosity and experimentation are welcomed and encouraged. Acting as an advocate, you recognize and celebrate team and individuals successes - both within the team and with the broader organization. You set the tone for what great looks like and inspire the team to rise up as a collective success.

What you need to be successful?

• A Bachelor’s degree in Computer Science, MIS, or a comparable field, or equivalent experience
• 5+ years of SaaS Solution engineering management experience, with at least 2 of those 5 years as a leader of leaders
• 4+ years of influential success as a Sales/Solution Engineer individual contributor
• Excellent English communication skills, both verbal and written
• Experience shaping the Solution Engineering practice to be a competitive differentiator.
• Ideally the candidate has industry experience with current Digital Experience technologies, such as CMS, eCommerce, microservices, Javascript, APIs, CDNs, etc.

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, education days, and volunteer days
• Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life’s challenges
• Use your personal education budget to improve your skills and grow in your career. Join a free German class or one of our many internal learning initiatives!
• Use your physical fitness budget to get away from your desk and support your physical wellness
• Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• A monthly phone/internet stipend and phone upgrade reimbursement after 2 years
• Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah!

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