Director, Solution Engineering EMEA (f/m/d) at Contentful (Remote)

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About the opportunity

Contentful has led the way in providing a content management platform that professional developers and builders love. As we move into our next phase of growth, we are looking for a dynamic leader to help define and grow our customer facing practice to be successful with Contentful. We are looking for a strong candidate to join us as our Director of Solution Engineering leading our entire EMEA Solution Engineering team and reporting to the Global Vice President of Solution Engineering.

As Director, Solution Engineering (f/m/d), you are responsible for building and guiding a set of managers that oversee a team of regionally distributed Solution Engineers. You will help these managers grow the capabilities of an amazing team of individuals that are currently in place as well as help us attract new individuals as we grow and scale. You will also work in close collaboration with regional and global sales and partnership teams to align on go-to-market strategy, role focus and locations in order to support our continued growth.

The primary purpose of Contentful’s Solution Engineers organization is to delight prospects and customers with elite customer experiences. Solution Engineers serve as trusted advisors for prospects, customers, and internal Sales and Product teams. They map customer needs to the value of the Contentful platform, and demonstrate its benefits to developers, product managers, marketing leaders, and C-level executives.  As the EMEA leader, you are responsible for scaling a team of managers that deliver effective, consultative, and technical sales engineers, be a role model on our most important opportunities, and assist in developing insights and strategies that ensure successful Contentful deployment and adoption.

What to expect?

As the EMEA leader for the team, collaboration within the Solution Engineering team as well as with the broader organization will be a primary focus. You work closely with existing Solution Engineering managers as well as with the VP of Solution Engineering to establish growth strategies, consult on enablement and development opportunities, and organize initiatives related to the functional group.

You help refine our technology and product positioning to business and technical users, position the impact of digital towards a customers business, and develop a deep level of expertise of specific industries, customers, and solutions. You also serve as a conduit - in partnership with our Marketing, Sales and Customer Experience team - between prospects/customers and product development for product enhancements.

As a member of the Solution Engineering leadership team, you are responsible for measuring and inspecting the effectiveness of our Solution Engineers in relation to our GTM motion. You partner with Solution Engineering leaders globally to hire the right team members, incorporate best technical practices, evaluate the quality of our customer interactions and find efficiencies.

As the EMEA lead, you ensure that Contentful and the Solution Engineering team are a place where each individual can thrive. Creating an environment where individuals feel safe and respected is imperative; as well as an environment where curiosity and experimentation are welcomed and encouraged. Acting as an advocate, you recognize and celebrate team and individuals successes - both within the team and with the broader organization. You set the tone for what great looks like and inspire the team to rise up as a collective success.

What you need to be successful?
  • A Bachelor’s degree in Computer Science, MIS, or a comparable field, or equivalent experience
  • 5+ years of SaaS Solution engineering management experience, with at least 2 of those 5 years as a leader of leaders
  • 4+ years of influential success as a Sales/Solution Engineer individual contributor
  • Excellent English communication skills, both verbal and written
  • Experience shaping the Solution Engineering practice to be a competitive differentiator.
  • Ideally the candidate has industry experience with current Digital Experience technologies, such as CMS, eCommerce, microservices, Javascript, APIs, CDNs, etc.
What's in it for you?
  • Join an ambitious tech company reshaping the way people build digital experiences
  • Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company
  • We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, education days, and volunteer days
  • Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life’s challenges
  • Use your personal education budget to improve your skills and grow in your career. Join a free German class or one of our many internal learning initiatives!
  • Use your physical fitness budget to get away from your desk and support your physical wellness
  • Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
  • A monthly phone/internet stipend and phone upgrade reimbursement after 2 years
  • Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah!
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Who are we?

Contentful is the leading content platform that powers digital experiences for over 30% of the Fortune 500 companies and thousands of global brands. Our platform unifies content in a single hub, structures it for use in any digital channel and integrates seamlessly with hundreds of tools through open APIs. It lets developers and content creators work in parallel, increasing team efficiency and happiness. Companies such as Shopify, Staples, Atlassian, Electronic Arts, Chanel, Roche, Vodafone use Contentful to build their mobile and web products, voice-controlled apps and more. 

We’re growing rapidly and we have secured over $330 million in funding from top-tier partners such as Tiger Global, Sapphire Ventures, Salesforce Ventures, General Catalyst and Benchmark.

More than 750 people from 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, San Francisco, Denver and distributed around the world.

Everyone is welcome here!

“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at [email protected] with any information you may have.

By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice”, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

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