Customer Solutions Engineer

| Remote, OR, USA +80 more | Remote
Sorry, this job was removed at 7:15 p.m. (CST) on Monday, April 1, 2024
Find out who’s hiring remotely Nationwide
See all Remote jobs Nationwide
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

About the Role


LogRocket is seeking a motivated individual to join our team as a Customer Solutions Engineer. As a key member of the Customer Solutions team, your primary focus will be serving as a technical resource for our Customer Success, Support, and Sales departments. Your responsibilities will include leading troubleshooting efforts as well as conducting training and Q&A sessions with customers and prospects. Your expertise in frontend web development and deep understanding of the LogRocket product will be paramount in sharing best practices and providing solutions to customer challenges. Ensuring successful LogRocket implementation and supporting our user base will be an integral part of the Customer Solutions Engineer role. In this role you’ll use your unique viewpoint, sitting between our customers and the LogRocket product, to share feedback with Engineering and Product to improve LogRocket and optimize our internal processes.

About You

  • Frontend web developer, either in your past life or currently
  • You love engaging with customers, building relationships, and helping others 
  • A self-starter, driven by a passion for continuous learning and innovation
  • Team player, adept at collaborating with diverse groups
  • A problem-solving mindset, thriving in fast-paced environments
  • Superb organizational skills, ensuring professionalism and efficiency in customer interactions
  • Strong communicator who isn’t afraid to ask questions

Requirements:

  • 3-5 years of customer-facing experience in the B2B SaaS space, preferably with APM tools
  • 1-2 years of frontend web development experience, plus a strong understanding of modern web technologies
  • Experience troubleshooting technical customer issues and delivering solutions
  • Demonstrated success collaborating with technical teams across diverse geographies and functions
  • Exceptional organizational skills, adept at managing multiple tasks across departments
  • Outstanding communication abilities, both written and verbal
  • Ability to work East Coast business hours

Benefits & Perks

  • Extensive health, dental, and vision benefits
  • Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached
  • Three months of fully-paid parental leave to any employee welcoming a child into their home
  • 401k and commuter benefits
  • Generous stock options - we all get to own a piece of what we’re building
  • Regular team outings and activities
  • Flexible working hours and location
  • Monthly employee gifts
  • For those in office, catered lunches throughout the week and a fully stocked kitchen with all your favorite snacks (healthy & non-healthy)

About LogRocket


Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. We've already attracted an elite roster of over 2,800 customers including ClassPass, Capital One, Cisco, and Rippling, just to name a few. Our focus is on building software with care and craftsmanship and our engineering blog posts offer a taste of that.


Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we've raised $55M in funding and we're eager to bring talented people onboard to support our growth. We're on a mission to improve society's experience with software and that's where you come in.


Even if you don’t meet all of the listed requirements, we still encourage you to apply. We believe learning is a vital component of success in any role here at LogRocket, and we’re happy to chat with folks from non-traditional backgrounds for our open roles.


LogRocket is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


LogRocket will consider sponsoring visas for applicants in the US that need work authorization.

Read Full Job Description
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • Objective-CLanguages
    • PythonLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • GraphQLFrameworks
    • KubernetesFrameworks
    • Node.jsFrameworks
    • ElasticsearchDatabases
    • BigTableDatabases
    • ClickHouseDatabases
    • Google CloudServices
    • Google AnalyticsAnalytics
    • FigmaAnalytics
    • IllustratorDesign
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • QuipCollaboration
    • AirtableCollaboration

An Insider's view of LogRocket

What are some things you learned at the company?

Working at LogRocket has provided me with a genuinely unique startup experience. Being part of a team that's building a fast-growing product in a snowballing space has taught me to be adaptable, resilient, and make the most out of the resources around me. I've also learned what it takes to build something from the ground up. It's like a mini MBA!

Alejandro

Commercial Account Executive

What is your vision for the company?

LogRocket's mission has always been to make every experience on the web as perfect as possible. We feel that the COVID-19 pandemic has accelerated the wave of digital transformation and we’re excited to continuing building best-in-class tools for our customers so they can build the best experience for their users.

Matt

CEO/CoFounder

How has your career grown since starting at the company?

In my time at LogRocket, I have grown more than I would have ever expected, both personally and professionally. Working with this group of kind, intelligent, and compassionate individuals is something I look forward to every day. LogRocket has fostered a community where anyone can explore, learn, grow and succeed.

Alek

SDR Manager

What are LogRocket Perks + Benefits

LogRocket Benefits Overview

Our team is a diverse group who bring an eclectic set of experiences from Google, Meteor, Drift, HubSpot, MIT and Columbia. We enjoy lunch together every day in our airy downtown Boston office, learning more about each other at our Show and Tells, and hosting our friends during #logrocketeer events. We focus on building our software with care and craftsmanship -- our engineering blog posts (https://blog.logrocket.com/) give you a taste of that -- and we welcome talented people from all backgrounds. Many of us have important spaces in our lives -- whether it be family, social organizations, schools, or former companies -- and we're doing all we can to make LogRocket another one.

Culture
Volunteer in local community
Frequent opportunities for employees to take time from work to volunteer at local organizations
Partners with nonprofits
Monthly donations to local and national nonprofits
Open door policy
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Quarterly DE&I meetings to discuss hiring and organizational practices
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Team workouts
Financial & Retirement
401(K)
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Company-sponsored happy hours
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend

More Jobs at LogRocket

Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about LogRocketFind similar jobs like this