Why Join Us?

Be a hero for our rare disease patients

At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do. To achieve this goal, our vision is to lead the future of rare disease medicine. For us, this means going where other biopharma companies won’t go – challenging the status quo and creating a new model that advances our field so more patients and caregivers can benefit from life-changing treatments. We do this by following the science, applying a novel rapid development approach, making innovative medicines at fair and reasonable prices, and creating a collaborative ecosystem to reach patients in ways that are most meaningful for them. 

Our commitment and care for patients extends to our people, so culture is an essential cornerstone for Ultragenyx. We remain continuously focused on creating a supportive and inclusive environment of profound learning and growth – so employees can thrive in all areas of their lives, in and outside of work. Ultimately, we want to be an organization where we would be proud for our family, friends and children to work.

If you want to have a meaningful impact, do the best work of your career, and grow a lot, both professionally and personally, come join our team. During the COVID-19 pandemic, we are committed to the health and safety of our employees and prospective employees, which means at this time our interview processes may include virtual discussions, interviews, and onboarding. Please note that compliance with local regulations and safety protocols is a condition of employment at Ultragenyx. Elements of safety protocols may include, but are not limited to: work from home requirements, regular or symptom-based covid testing, providing valid evidence of vaccination, mask wearing, and physical distancing.

US based roles: Full vaccination against COVID-19 is a condition of employment at Ultragenyx. This requirement applies to almost all roles at Ultragenyx based in the U.S., with very limited exceptions. If you are unable to receive a COVID-19 vaccine due to a disability, serious medical condition, or because it would violate your sincerely held religious belief, you will have an opportunity to request a reasonable accommodation.

Roles based outside the US: If the role requires travel to the US or another country that requires evidence of covid vaccination for entry, candidates and employees will be required follow the local regulations and corporate policy regarding vaccination evidence submission.

Position Summary:

The Innovation Lab Cloud Engineer is an AWS cloud technology specialist who deploys, maintains, secures, and ensures high availability of Ultragenyx' Rarify™ Decentralized Clinical Trials (DCT) system while adhering to regulatory requirements. This position plays a critical role in designing, improving and documenting the Rarify automated build, testing and CI/CD processes using industry best practices.

Work Model:

Remote: officially documented as working full time from home, with travel to Ultragenyx's offices or other location on occasion as needed

Responsibilities:

• Execute cloud infrastructure and custom application deployments, maintenance and operations processes in a traceable, documented way that is compliant with applicable regulations
• Understand, implement and maintain security best practices and apply them to all aspects of the cloud-based processes and activities
• Professionally document cloud deployment, maintenance processes in a detailed workbook fashion
• Create, maintain and use checklists for processes that are recorded in a 21 CFR Part 11 (Annex 11) compliant audit trail upon execution.
• Sets up and maintains proper monitoring and alarming systems to ensure high availability
• Receive pager alerts in mobile phone during designated hours, respond to incidents, troubleshoot and resolve issues in real time, give status reports, hold and documents post-mortems
• Help designing, writing and optimizing the build, integration, test and deployment processes while working closely with the development team
• Write, maintain and optimize automation processes using cloud technologies.
• Participates in cloud architecture design, advise the development team on cloud technology best practices and optimizations
• Help implementing software solutions that are reliable, secure, performant, efficient, well tested, well maintainable and scalable
• Participate and follow the agile development method: sprint planning, estimating, status meetings, retrospectives, etc
• Understand and adhere to the business rules, legal, and regulatory requirements for global clinical trials and observational, non-interventional studies

Requirements:

• Solid understanding of and deep experience with the latest cloud operations technologies, primarily with AWS, but in general with other major cloud providers too
• 3-5+ years of hands-on experience building and maintaining solutions with the following AWS services: IAM, Amplify, API Gateway, AppConfig, CloudFront, CloudWatch, CloudWatch Synthetics, Cognito, DynamoDb, EC2, EBS, ECR, ECS, EventBridge, GuardDuty, Inspector, RDS (for MS SQL Server), Route 53, S3, Lambda (JS, TypeScript, C#), SES, SNS, SQS, VPC, ELB, VPN, WorkSpaces, Backup, CloudFormation, CloudTrail, CodeCommit, CodeBuild, CodeDeploy, CodePipeline, CLI, Elastic Beanstalk, Firewall Manager, WAF, KMS, Secrets Manager, Single Sign-on, Systems Manager.
• Deep understanding and prior experience with infrastructure as code (IaC) implementations.
• Strong understanding and deep experience with cloud security best practices (IAM, KMS, etc.).
• Deep knowledge and experience of AWS CLI.
• Significant experience with AWS Tools and SDK.
• Excellent understanding of cloud-based networking, security and access control.
• Experience with deploying, maintaining and supporting containerized solutions.
• Hands-on experience with Docker and Docker Compose and the Docker ecosystem.
• Excellent scripting skills in Linux Shell, JavaScript/TypeScript and Python.
• Hands-on experience with preparing for and successfully achieving disaster recovery.
• Ability to work remotely and support remote teams using collaboration products such as JIRA, Confluence, MS Teams, etc.
• Excellent documentation and technical writing skills.
• Excellent communications skills - verbal, written and presentation.
• Strong analytical and problem-solving skills, both architecture as well as script level.
• Understanding of and experience working with REST APIs.
• Understanding and experience with web-based applications and browser based

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Ultragenyx Pharmaceutical is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital and veteran status. Reasonable accommodation will be provided for qualified individuals with disabilities and for qualified disabled veterans in job application procedures, as required by applicable law. If you have any difficulty using our online application system and need an accommodation due to a disability, you may contact Talent Acquisition by calling: (415) 483-8800 or by emailing us at [email protected]. For electronic email and mail inquiries, please include a description of your requested accommodation, your name and contact information.

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Note to External Recruiters: All candidate activity and open positions are managed strictly through our Human Resources Department. Our Human Resources Department kindly requests that recruiters not contact employees/hiring managers directly in an attempt to solicit business and present candidates. Please note that failure to comply with this request will be a factor in determining a professional relationship with our organization. Submission of unsolicited resumes prior to an agreement set in place between the Human Resources Department and the recruiting agency will not create any implied obligation. Inquiries on developing a recruiting relationship with us, may be directed to: [email protected].