Cloud Architect - OpenStack & Kubernetes (Remote) at Rackspace Technology

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The Cloud Architect is a key element within the Rackspace support infrastructure and is expected to provide department, company and industry management and implementation into solutions. The Architect is expected to take the initiative and advise on potential pitfalls that may encounter on large scale multi-platform infrastructure across all customers. Addresses specific customer needs through leveraging new and existing feature sets, products, and technologies. Evaluates documents solutions and trains Cloud Engineering and support staff to ensure supportability of customer environments. Serves as the last stop in the Rackspace support group for technical escalation and issue resolution of the most complex problems. Architects own escalations to ensure resolution and are leveraged as a Subject Matter Expert for input on new product selection and implementation into the support structure. The Architect will also partner with vendors to analyze escalated requests for assistance, using this data to identify training opportunities that elevate the level of technical expertise and drive positive customer outcomes. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. 

Location:

  • Role can work remotely anywhere within Canada

Key Responsibilities:

  • Technical point of escalation to the Cloud Support and Engineering teams; resolving customer issues, working in collaboration with partners across the business, as required 
  • Create and deliver customer solutions that maintain, deploy, upgrade, and troubleshoot infrastructure solutions 
  • Participate in and define future state end-to-end architectures, platforms, products, tools, and solutions to advance security capabilities 
  • Work closely with customers in the pre-implementation process to design and architect desired customer solutions which require products which may not currently be in the supported product portfolio. 
  • Research, plan and coordinate complex maintenance activities 
  • Lead analysis effort to support and drive Root Cause Analysis (RCA) exercises to drive process & technology improvements related to systems support products.
  • Review vendor support escalations to identify training opportunities 
  • Collaborate and share knowledge with other administrators and engineers via wiki articles and training presentations 
  • Contribute to the development of technical best practices for administrative responsibilities 
  • Prepare and review defined policy and process standards 
  • Own assigned account specific complex projects and act as an informal project lead to work with stakeholders 
  • Actively engage partners and vendors to understand vendor products, proof of concept implementations, and guide successful onboarding and integration of new Cloud technologies 
  • Coach, mentor and assists Rackers across the business 
  • Collaborate with Account Managers and Business Development Consultants to build strong customer relationships 
  • Collaborate and share knowledge with the OS support floor 

Knowledge:

  • Expert knowledge of Cloud Platform Products such as OpenStack Ansible, Red Hat OSP or Kubernetes
  • Expert skills in at least one of the following languages: Node.js, Python, PHP, Ruby, and Java 
  • Expert skills with git and git workflows 
  • Expert skills in leveraging CI and CD tools to automate testing and deployment 
  • Expert knowledge of Linux or Windows OS, including but not limited to: Server Failover Clustering, Active Directory, IIS 
  • Strong, broad knowledge of the following with deep knowledge of some: PHP, Python, Ruby, Javascript, Memcached, LAMP, nginx, node.js, nosql, Varnish 
  • Expert web programming and scripting ability 
  • Expert knowledge of designing, building, implementing, analyzing, and troubleshooting distributed, highly available systems 
  • Expert automation skills with at least one configuration management system such as Chef, Puppet, Ansible, Salt, or other such tools 
  • Expert knowledge of software development methodologies including code profiling, regression testing, and continuous integration 
  • Expert knowledge of Project Management methodologies 
  • Expert understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database services 
  • Expert knowledge in the application of current and emerging network software and hardware technology and protocols 
  • Regarded as the technical expert in their job discipline within the organization 
  • Requires in-depth and/or breadth of expertise in own job discipline and broad knowledge of other job disciplines within the organization function 
  • Anticipates business and regulatory issues; recommends product, process, or service improvements 

Education:

  • Bachelor's Degree in Computer Science, Management Information Systems, or a related technical field 
  • At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required 

Experience (required):

  • 12 - 14 years of years of technical engineering and administration experience.
  • Minimum 7-9 years hands-on experience supporting Linux systems including 2 or more of: 
  • Virtualization - primarily using KVM or OpenStack. 
  • Automation - Ansible, Puppet, SaltStack or other IT automation tools for medium and large environments with practical experience of Ansible Playbook creation 
  • Containers - especially with Docker, LXD/LXC, or Kubernetes. 
  • Storage technologies - block, object, and network. 
  • Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.) 
  • Linux integration with other environments (authentication/directory services, network file systems, etc.) 
  • Cloud computing (provisioning, monitoring, orchestration, etc.) 

  • Troubleshooting experience: 
  • Basic reading of stack traces to be able to search for duplicates, escalate to the correct team. 
  • Understand OS and Application-level bugs and advise on next steps 
  • Programming fundamentals in any language. 

  • Customer support experience: 
  • Customer support is a priority 
  • Excellent communication skills 

  • 3 years of current commercial experience as a Cloud Architect working with a high-traffic site 
  • Experience with high-availability, high-performance, open source web technologies 
  • Experience automating and orchestrating workloads across multiple public cloud providers 
  • Experience with cloud platforms, open source databases and caching layers 
  • Experience working in a containerized environment (Docker/LXC) 

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About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
 
 
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

More Information on Rackspace Technology
Rackspace Technology operates in the Cloud industry. The company is located in San Antonio, TX and San Antonio, TX. Rackspace Technology was founded in 1998. It has 7509 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 178 open jobs at Rackspace Technology, click here.
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