Associate Software Engineer - Curo Core (Remote - Work from Home)

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Who is Interactions?
Interactions, LLC is the world's largest independent AI company. We operate at the intersection of customer experience and AI - two of today's most innovative and dynamic industries. Since 2004, we've helped leading companies like MetLife, Citi, Shutterfly, and LifeLock have millions of successful conversations, resulting in saving operational cost and increasing productivity.
Interactions' 5-year vision is to accelerate a transition from today's frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.
Job Description
As a member of one of our Technology teams, you will contribute to building solutions that use natural language processing, cognitive computing, and artificial intelligence applications or the frameworks and infrastructure that support them.
As an associate software engineer on the Curo Engineering team you will have the opportunity to learn, maintain, and extend a robust software platform for speech and natural language processing. With roots reaching to the original speech recognition systems and innovations to the present day, the Curo NLP system is a highly scalable, customizable processing engine for natural language that processes millions of utterances per day. Your responsibilities will include implementation of new NLP features in C++ and python, performing unit and integration testing, testing for performance, building releases and providing support to the users of the Curo system. This role provides an excellent opportunity to learn and understand machine learning algorithms and concepts and to implement high efficiency code in an elegant architecture.
Job Responsibilities
  • Understanding of operating system facilities such as processes and threads, inter-process communication, memory management, file systems, networking with common protocols (TCP/IP, UDP), etc.
  • Understanding of Python and C++ as well as procedural languages like C.
  • Build and deployment concepts like continuous integration and testing, compilation, libraries, cross-platform compilers, dynamically loaded libraries and shared object libraries.
  • Optimization of software including code profilers, cache systems, memory mapping, and analysis of software system metrics.
  • Software data structures and algorithms: how to implement them, when to use various approaches, leveraging libraries for reuse.
  • Software architecture: maintaining logical breakdowns of subsystems and components, ensuring consistency layers of software, encapsulating subsystems in documented API's or access points, choosing and adhering to consistent behavioral choices as dictated by the needs of the intended deployment environments.
  • Software configuration management: bundling features in logical units for release, continuous builds/integration and testing, use of version control with tags and branches, release and installation mechanisms, documentation releases and updates, ticket systems for changes.
  • Software integration: specification of interfaces between software subsystems, testing of external interfaces and testing against remote interfaces. Design of data payloads and responses. Knowledge and adherence to standards for data interchange.
  • investigate problems between systems or within systems using experience with diagnostic logs and tools and skills for isolating problem

Qualifications Required
  • Bachelor degree in computer science or software engineering disciplines
  • Understanding of Linux systems, networking, and system architecture
  • Understanding of operating systems, multiprocessing, asynchronous programming
  • Software design and implementation: C++ and python language programming.

  • Experience using git and CI/CD for projects
  • Experience with speech recognition and natural language processing systems
  • Experience with media streaming protocols for audio, video, or chat systems
  • telephony protocols, MRCP, SIP, and media streaming protocols.
  • Experience using testing frameworks to express and execute unit tests and integration tests and to diagnose and fix problems in complex system architectures.
  • Experience implementing and testing distributed systems and multi-site fault tolerant solutions
  • Experience building real-time processing systems
  • Experience with securing software endpoints using SSL, certificates, tokens and other standard techniques
  • Familiarity with construction and deployment or usage of docker containers

Why Work at Interactions?
We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it's a seasonal event or friendly competition, we're always thinking of new ways to have fun.
Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company's success by being valued shareowners and are incentivized through individual performance and company results. Come join us!
Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.
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Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • JIRAManagement
    • WrikeManagement

An Insider's view of Interactions

What are some social events your company does?

Whether it's a pumpkin carving contest, company trivia game, a virtual dog show, or our very own version of "MTV Cribs," we’re always thinking up new ways to have fun virtually!


TA Operations

How would you describe the company’s work-life balance?

Interactions recognizes that our families, our hobbies, our physical & mental health, and our work are all equally important in creating employees who are strong, productive, and successful. We have an environment where people want to come to work, and also feel secure in their time away from work with generous PTO and flexible work schedules.


Talent Acquisition Coordinator

What are Interactions Perks + Benefits

Interactions Benefits Overview

We know that benefits are about more than just covering the basics (although those are important, too).
​​​​​​​Which is why you’ll find a wide variety of perks at Interactions.

To explore our benefits and perks further visit

Intracompany committees
Virtual workplace committee, Employee Resource Groups, D&I Ambassadors
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Unconscious bias training
We have identified sessions designed specifically for our leaders (Overcoming Unconscious Bias in the Workplace) and team members (Bridging the Diversity Gap).
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Interactions offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Interactions hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Customized development tracks
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