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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Resolves technical issues for Truist's Network applications. This role will support the Technology Command Center and have responsibilities for a wide range of duties largely involving incident management. The role will assist with remediation of financial branch issues which can include Cisco network and circuit support while partnering with other technical groups to aid in resolution.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for moderately complex issues.
2. In this capacity, performs programming and debugging activities.
3. Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
4. Analyzes and observes trends with technical issues and provides input to developing long-term improvements.
5. Documents all relevant end-user interactions and steps taken to resolve incidents.
6. Has occasional contact with end-users.
7. Communicates status of issue resolution to internal customers.
8. May engage and manage external vendors.
9. Applies an understanding of key business processes and practical experience to solve a range of straightforward problems.
10. Analyzes possible solutions using experience, judgment and precedents.
11. Works under moderate supervision.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree and two years of experience in application support or development or an equivalent combination of education and work experience.
2. Knowledge in information systems and ability to apply that knowledge in practice.
3. Ability to manage competing priorities.
4. Ability to solve problems in straightforward situations by analyzing possible solutions using experience, judgment and precedents.
5. Experience participating in IT projects.
6. Ability to communicate complex information in straightforward situations.

Preferred Qualifications:
1. Bachelor's degree and three years of experience.
2. Banking or financial services experience.
3. Knowledge of one or more of the following: Cisco CCNA, Cisco Router and switch experience, Incident Management, Dynatrace, Zabbix, Telecommunications, vManage, SDWAN, IWAN, Cisco IP phones

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Frequently (25% - 50% of the time)
Lifting
Up to 25 lbs.
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Up to 25%

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

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