Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:

• Demonstrated knowledge and ability to design and administer Apple Device Management systems (e.g. JAMF Pro and Addigy)
• Configuring Apple devices to operate in a Microsoft based Active Directory / Microsoft 365 environment
• Engineers and deploys endpoint patches and core component updates. Provides oversight and engineering endpoint images and application packages
• Demonstrated knowledge and ability using, configuring and diagnosing Apple based hardware, Operating Systems and Software (Mac, iPad, iPhone macOS, iPadOS, iPhoneOS)
• Demonstrated knowledge and ability to package applications and configuration policies to be deployed in an enterprise environment via MDM solution (e.g JAMF Pro and Addigy)
• Experience with reporting technologies in configuration management systems (E.g. Jamf Pro and Addigy)
• Experience with scripting languages (Bash, PowerShell, Python, etc.)
• Supports the organization as a subject matter expert for endpoint hardware, software and security as well as cross-department support for server, network and printing platforms
• Participate within the Agile Sprints to ensure quality execution of all Apple related changes that will affect the operations and support organization.
• Contribute to development and ongoing improvement of industry best practices and standards for deploying enterprise Mac technologies

Qualifications

To be successful in this role you have:

• Experience with implementation, configuration, support, road map, and design/planning of Apple / Mac / Jamf rollouts to an enterprise company
• Experience with administering JAMF, Apple Business Manager, Microsoft 365, and providing Mac and iOS end-user support
• Experience developing and maintaining scripts in scripting languages such as Bash, Python, or Powershell with a emphasis on automation
• Document all architecture and processes via the ServiceNow platform
• Experience with M365 productivity suite
• Understanding of Microsoft Azure, Microsoft Intune, Azure Active Directory
• Understanding of virtual desktop environments such as Citrix and AWS workspaces
• Provides Tier3 - level support
• Strong fundamental understanding of available migration strategies, paths, risks and issues with the relevant products
• Must be able to estimate and balance workloads, internal and external expectations, and work in high-pressure engagements with high-profile stakeholders
• Interested in growing by taking on challenging and rewarding projects or assignments
• Ability to learn new product updates and technologies
• Ability to communicate appropriately with client technical and executive staff
• Mentor others/junior staff on your core vendor products and technologies
 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.