Who We Are

Okcoin is one of the world’s largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 20 other crypto assets every day — but our work is a whole lot more than that. We’re building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone.

Ready to help the next billion people experience the future of finance with us? Come on board. We have offices in San Francisco, Malta, Hong Kong, Singapore, Japan, and Korea, but we believe in you working wherever you work best. 

About the Team

The Risk & Compliance function at OKCoin is responsible for the overall compliance culture at the company. We’re a team of risk-minded problem solvers who advise the business on the company’s regulatory obligations and enterprise risk. We’re also deeply committed to moving the needle on risk and compliance standards for the crypto industry, building products in a compliant way, and protecting the company from financial, regulatory and reputational risks. Our team consists of seasoned risk and compliance professionals who are based across our global offices.

About the Opportunity

This is a highly-impactful role at one of the fastest-growing global cryptocurrency exchanges headquartered in San Francisco, CA. The Analyst, LDS helps ensure quality standards are upheld through the Risk Investigations team.  The role will partner with stakeholders across Risk and Customer Service to identify quality trends, conduct root cause analysis, document results, and recommend enhancements.  

Key to success will be leveraging effective coaching and training practices to ensure that the investigations team successfully achieves KPIs and conforms to various regulations, such as the Bank Secrecy Act (BSA), Patriot Act, Nacha Compliance, and Visa/MasterCard program requirements.  

An ability to quickly define a problem, conduct analysis, and provide timely recommendations will be essential. 

What You’ll Be Doing:

• Perform daily audits on internal systems;
• Provide analysis of errors and feedback to our Risk Investigations team.
• Work with the Internal CS Training Team to align Policy understanding of QA and moderation teams;
• Provide support on Policy/Quality related questions on ad-hoc basis;
• Responsible for training new Investigators in order to quickly ramp up;  
• Work closely with the Operational Excellence Team to provide feedback on quality;
• Identify potential failures of Risk Policies and propose solutions; and
• Conduct regular QA meetings with the team to analyze errors.

What We Look For In You:

• Minimum 2-4 years working experience as a Quality Assurance Analyst;
• CSR, Risk, and training related experience;
• Experienced in working in BPO/call center/customer service environment;
• Experienced with Case Management Tools, Fraud Risk, and BSA/AML Compliance matters;
• Keen eye for details;  
• Strong interpersonal skills; and 
• Able to work independently.

Nice to Haves:

• Crypto/Blockchain experience;  
• AML/Fraud investigation experience in financial services, eCommerce, or Fintech; 
• Fluency in a second language (Mandarin, Spanish, Korean, etc.); and
• Bachelor’s or Advanced Degree.

Highlights of Perks and Benefits

• Market competitive total compensation package
• Comprehensive insurance package including medical, dental, vision, disability & life insurance (Company pays 100% for employee/80% for dependents)
• 401K with company contribution
• Flexible PTO policy, company paid holidays, and flexible hours
• UberEats Program
• Paid Parental Leave
• Employee Referral Bonus Program paid in BTC
• Company Donation Match
• More surprises when you join!

OKCoin Statement

OKCoin is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.