Engineer, Site Reliability (Chennai, IN)

Engineer, Site Reliability
ROLE DESCRIPTION SUMMARY
The Site Reliability Engineer (SRE) is responsible for ensuring the reliability, performance, and scalability of large-scale, cloud-based applications and infrastructure. The SRE combines systems administration and automation and scripting to maintain the reliability of infrastructure environments, ensuring that software applications run smoothly without causing errors after deployment and new changes. The incumbent will focus on cloud environments and on-premises systems.
The incumbent will, as part of a team, work in close collaboration with the Service Desk, Cloud Center of Excellence, Security, Systems and Network engineering teams and responsible for the integration of managed service monitoring architectures in the enterprise data, mobility and video domains. The position also carriers the expectation that the incumbent shall fully engage with SES next generation services (HTS GEO/MEO) on a technological and service delivery level.
The incumbent shall also support other SES operational systems involved in the service delivery chain such as contribution, distribution and management networks, all of which have global scope.
PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Ensure system reliability and availability by maintaining infrastructure environments and ensuring software applications run smoothly.
• Monitor system health continuously to detect issues and automatically handle failures.
• Standardize and automate processes, while maintaining internal tools and documentation to support the overall infrastructure and reduce emergency response time. This includes troubleshooting workflows, scripting, tooling, and documentation.
• Mitigate operational risks by identifying, assessing, and implementing measures to eliminate potential risks that could impact system performance.
• Develop and deploy solutions using industry best practices / innovation as well as SES IT defined architecture standards and guidelines.
• Deploy and configure cloud services using the Cloud Center of Excellence methodology as needed.
• Collaborate with various teams to ensure seamless integration and operation of systems.
• Drive improvement and adherence to all IT service management processes, including incident management, change management, request fulfilment, problem management.
• Create knowledge base articles and wikis for common issues and daily operations procedures.
• Stay current with the latest IT and Cloud technologies.
• Provide support and drive strong focus on simplification, standardization and automation.
• Provide inputs to Department heads for administrative and management tasks.
• Fulfil on-call duties on a rotating 24/7 schedule.

COMPETENCIES

• Self-driven innovative mindset, commitment to excellence and quality in all areas.
• Strong knowledge of on-premises systems and infrastructure.
• Excellent problem-solving and troubleshooting skills.
• Good understanding of cloud environments and services.
• Ability to work collaboratively with cross-functional teams.
• Results-driven with a pragmatic service delivery approach.
• Thrives in fast-paced environments with tight deadlines, maintaining attention to detail and self-motivation.
• Strong communication and documentation skills.
• Proactive and self-motivated with a focus on continuous improvement.

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of applicable professional experience in a large, diverse environment.
• Strong expertise in Linux OS, including system administration, shell scripting, performance tuning, security best practices, and experience with virtualization and cloud platforms.
• Strong expertise in one or more virtualization solutions (e.g., VMware, Nutanix).
• Proven experience in a similar role, with a focus on cloud and on-premises systems environments.
• Experience with automation tools and scripting languages.
• Good knowledge of Windows and Linux OS, EntraID, Active Directory, CI/CD automation, continuous monitoring and information security.
• Familiarity with ITIL processes and best practices.
• Fluency in English, any other language is considered as an asset.
• Relevant certifications (e.g., AWS, Azure, Google Cloud, RHCE, LFCS) are a plus.

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.
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