Engineer, Fleet Support

Your impact
As an Engineer, Fleet Support you will play a key role in the Aircraft Fleet Support team responsible for developing hardware and software (HDW/SW) diagnostic and monitoring tools for the in-cabin system, troubleshooting remote and on-site issues of the Intelsat airborne systems. You will work closely with Operations, Development, and System Engineering to understand product functionality and drive defect resolution. Evaluate system designs in partnerships with Aircraft Engineering. Engage with the reliability and Quality teams to identify different hardware defects.
What you will do

• Manage 24X7 support of systemic aircraft issues as related to the Intelsat airborne system.
• Define, Review and Modify installation/Maintenance documents and procedures.
• Proactively identify, develop, and drive opportunities to improve processes and tools to increase the overall effectiveness of the team.
• Lead cross functional teams on triaging system interaction issues and driving them to closure.
• Define dashboards and metrics; establish SLA for the work conducted
• Create, review, and modify maintenance manuals, fault isolation manuals, Service bulletins.
• Proactively identify defects by reviewing system data logs
• Collect data and generate weekly/monthly metrics on all issues reported, triaged and resolved meeting the defined SLA
• Be an SME for HDW related technical issues and training other team members

Your required experience/skills

• At least 5 years of experience in a fleet support or engineering role, ideally within the Avionics industry
• FAA Airframe & Power Plant Certifications
• Bachelor's degree in mechanical engineering, Automotive Engineering, or a related field.
• Ability to address and troubleshoot problems associated with aircraft-based equipment.
• Has used electronic test equipment before.
• Strong skills in reading electrical schematics.
• Knowledge with aircraft wiring (power, data bus, discrete I/O, Quadrax)
• Experience with avionics and flight systems
• This role is subject to ITAR/EAR; candidates must be a US Person (this includes US Citizen, Permanent Resident or Protected Individual such as an asylee or refugee). (remove if not applicable)

Your success in this role will look like:

• Excellent verbal and written communication skills to interact with cross-functional teams, vendors, and management
• Strong troubleshooting and problem-solving abilities, with a hands-on approach to resolving technical issues quickly and effectively
• Strong organizational and project management skills, with the ability to prioritize and manage multiple tasks effectively.

It would be nice if you had:

• Wi-Fi and wired Ethernet familiarity.
• Knowledge of Linux and Windows operating systems
• Experience with IP networking.
• FAA, RTCA & ARINC standards and regulations familiarity

How we support you:

• Hybrid work environment offering up to two days per week work from home (for eligible positions)
• Development opportunities supporting professional growth championed by our dedicated Learning & Development team. 20-25% of our positions are hired internally!
• Ways to get involved: satellite launch parties, company connect events, charitable activities, team social events and recognition programs.
• Wide range of benefits and perks to help you stay healthy, happy, and productive. These include paid leave programs, medical, tuition reimbursement, and retirement benefits, employee wellness offerings, and more!

These benefits are designed to support your overall well-being and help you succeed in your role.
Equal Employment Opportunity
Intelsat is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, national origin, ethnicity, age, disability, pregnancy, veteran status, sexual orientation, gender identity or any other characteristic protected by applicable law.
While it is important to note that meeting the minimum qualifications is a fundamental requirement for consideration, if you are enthusiastic about this role and are unsure how well your experience aligns with these requirements, we encourage you to apply. Our recruitment team will assess your application and determine if your skills and qualifications meet the essential criteria for this role or whether there might be another role within our organization that is a better match.
Other Job Info:
These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
The annual salary pay for this position is $80,000 to $108,000. The annual bonus target for this position is eight (8) percent. In determining compensation, Intelsat considers factors including but not limited to position scope and responsibilities, candidate work experience, education/training, skills, and internal peer ranges. Intelsat provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off.
About Us As the foundational architects of satellite technology, Intelsat applies our expertise to develop breakthrough solutions that advance and secure boundless applications for our customers and partners.
At Intelsat, we increase human potential by connecting people, communities, businesses, and governments. Our employees enjoy a casual and collaborative environment, where we celebrate professional excellence in pursuit of the corporate mission. We hire skilled professionals who work in various areas such as: satellite engineering, network operations, cloud architecture, accounting, sales, legal, and more. Browse our current job openings or create a professional profile to stay informed about opportunities that match your interests and expertise.
Intelsat is subject to regulation by certain U.S. Government national security agencies, which require that we collect and share certain Personally Identifiable Information ("PII") with the U.S. Government to obtain permission to employ non-U.S. persons in certain roles. If selected for a role at Intelsat, we may collect and share your PII for these purposes.
Intelsat is an Equal Opportunity Employer