Engineer - End User Compute

Competitive salary plus benefits.

We are looking for an experienced individual to join our EUC (End User Compute) team. This is an Engineer role, and will involve working closely with the Lead EUC Engineers. Assisting them by working with key stakeholders at all levels, building Product roadmaps, and adding value through the delivery of continual service improvement.  

In addition to Product management, you will work closely with our Operations team, supporting them with escalations, and ensuring we are providing the best service possible to our customers.

A collaborative work ethos, and good communication skills are required, as the team work closely with other teams to deliver projects, and support our internal customers.

Your Role

• Support the EUC Lead Engineer.
• Lead initiatives for continuous service improvement across EUC platforms.
• Act as a technical escalation point for EUC issues.
• Oversee lifecycle management of EUC products including OS upgrades, firmware updates, and patching.
• Maintain technical documentation, and knowledge articles for EUC services.
• Administer and optimise MDM platforms for Windows, Apple and mobile devices.
• Manage hardware lifecycle, from procurement through deployment, maintenance, and retirement.
• Participation of On call rota.

 What You’ll Need

• Practical experience of EUC principles, and technologies, ie M365, MS Intune, MS Teams, Windows Desktop, and MAC Platform.
• Familiarity of Azure Entra ID, and access management (IAM).
• Knowledge and understanding of wider Modern Work toolsets, ie M365 platform.
• Exposure to ServiceNow, and CMDB capabilities.
• MD102 - Microsoft 365 Certified: Endpoint Administrator Associate.
• Passion for technology and customer service.
• Experience of working with a diverse portfolio of technologies.
• Experience in creating technical documentation.

This role is open to job share / Part-time / Flexible working.

Please be advised that this position requires attendance at Asda House in Leeds for a minimum of three days per week. We’re really looking forward to having you around!

#LI-ES1 #LI-Hybrid

Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including:

• Discretionary company bonus

• Company pension up to 7% matched

• 15% colleague discount in store and online

• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.

• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated

• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves