Engineer- Datacenter Operations

Who are we and what do we do?

BrowserStack is the world's leading software testing platform powering over two million tests every day across 22 global data centers. BrowserStack's products help developers build bug-free software for the 5 billion internet users accessing websites and mobile applications through millions of combinations of digital environments—devices, browsers, operating systems, and versions. We help Tesco, Shell, NVIDIA, Discovery, Wells Fargo, and over 50,000 customers deliver quality software at speed by moving testing to our Cloud. With BrowserStack, Dev and QA teams can move fast while delivering an amazing experience for every customer.

BrowserStack was founded by Ritesh Arora and Nakul Aggarwal in 2011 with the vision of becoming the testing infrastructure for the internet. We recently secured $200 million in Series B funding at a $4 billion valuation in June 2021.

At BrowserStack we solve real problems—each day is a unique challenge and an opportunity to make a difference. We strive to be open, transparent, and collaborative, so no feat is too big to achieve. BrowserStack is an extension of its people and a place where they can grow both professionally and personally. To that effect, we’re humbled to be recognized  by leading organizations around the world:

• BrowserStack is Great Place to Work-Certified™ 2020-21

• Named “SaaS Startup of the Year” in 2022 by SaaSBOOMi

• Ranked in Forbes Cloud 100 in 2021 - for the second time

• Featured in LinkedIn Top Startups India 2018

Job Description
Location:
This is a full-time, work-from-office role with a required work-from-office presence five days a week.
Role in a nutshell:
We are seeking a motivated and detail-oriented individual to join our team in Newport (Wales), UK as a Datacenter Operations Engineer. In this role, you will be responsible for supporting the day-to-day operations of our datacenter infrastructure, ensuring its reliability, availability, and performance. You will work closely with a global team of senior engineers and technicians to maintain and troubleshoot datacenter equipment, deploy new hardware and software, and assist with monitoring and documentation tasks. This is an excellent opportunity for an individual who is passionate about datacenter operations and wants to develop their skills in a fast-paced and varied environment.
Desired experience:
Ideally, 2 to 3 years experience in an IT support role
Strong understanding of datacenter infrastructure components, including servers, storage systems, networking devices, and PDUs.
Proficiency in Linux and Mac OSx operating systems, including command-line interfaces and system administration tasks.
Experience with android and iOS a big plus (This can be taught to the right candidate)
Scripting in Bash, Ansible or similar would be advantageous.
Prior use of Jira, Confluence and Google workspace is desirable.
Basic knowledge of network protocols and technologies, including TCP/IP, VLANs, routing, and switching.
Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues effectively.
Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
Proactive, with a strong attention to detail and ability to prioritize tasks in a dynamic environment.
Familiarity with datacenter operations best practices, such as equipment installation, cabling, power distribution, cooling, and environmental monitoring is nice to have, but can be taught.
Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience) desirable.
Some experience with virtualization technologies (e.g., VMware, Proxmox) and server hardware (e.g., Dell, HP) desirable but not required.
Language Requirements : English
You must have the right to work and reside in the UK.
What will you do?
Assist in the maintenance and support of datacenter infrastructure, including servers, NAS systems, networking devices, Wifi AP's and power distribution units (PDUs).
Collaborate with senior engineers to deploy new hardware and software in the datacenter environment, ensuring proper installation, configuration, and testing.
Perform routine equipment inspections and daily maintenance tasks to identify and resolve potential issues before they impact operations.
Inventory management - asset tag equipment and keep track of repairs
Monitor datacenter performance metrics, including temperature, power consumption, and network connectivity, and promptly escalate any anomalies or alarms to the appropriate teams.
Assist in troubleshooting and resolving hardware and software issues, working closely with global, cross-functional teams to ensure timely resolution and minimal downtime.
Contribute to the improvement of operational procedures and documentation, maintaining accurate records of system configurations, changes, and incident reports.
Collaborate with vendors and service providers to coordinate equipment repairs and maintenance activities
Support datacenter security protocols, including physical access control, monitoring, and incident response procedures.
Stay updated on industry trends, emerging technologies, and best practices related to datacenter operations, and actively contribute to continuous learning and professional development

Benefits:

In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy:

1. National Insurance Contribution (NIC)
• BrowserStack Contribution: 15% on earnings over the threshold (as per statutory guidelines).
• Employee Contribution: 8% on earnings between £1,048 and £4,189 per month, and 2% on earnings above that.
2. Workplace Pension
• BrowserStack Contribution: Up to 5% of qualified earnings between £6,240 and £50,270 per year.
• Employee Contribution: Minimum of 5% of qualified earnings between £6,240 and £50,270 per year (employees have the option to increase their contributions).
3. Paid Annual Leaves - Unlimited Paid Leaves.
4. Statutory Sick Pay - Unlimited Paid Leaves.
5. Maternity Leave and Pay - As per statute.
6. Paternity Leave and Pay - 2 weeks of leave with full pay (must be taken within 56 days of birth or adoption).
7. Adoption Leave and Pay - As per statute.
8. Remote Work Allowance - GBP 750 per annum.