Engineer 5, Technical Prod Sales Support

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Division SE 5 role responsible for developing and implementing strategies that drive regional SE teams' enablement and effectiveness. Partner with region SE teams to develop solutions with Comcast's full suite of WAN and Managed Network Services. Champion solutions and remove roadblocks. Experience supporting Enterprise, Public Sector and SMB. History and experience with Private and Public Sector RFP process, technical writing, proposal development and technical presentations to customers. Ability to work internally and with customers to build relationships, understand customer requirements and develop solutions that meet or exceed expectations. Acts as a technical expert in own area within the organization. May work independently or as part of a team on more complex projects. Provides mentoring and guidance to more junior team members. May be responsible for leading a team but does not directly manage people.

Job Description

Core Responsibilities

• Develop solutions leveraging Comcast Managed Network Services portfolio including Managed Broadband, Managed Router, Managed WiFi, Managed Security, Unified Communications and Metro Ethernet products.
• Drive customer broadband aggregation solutions within Comcast presales process by clearly defining customer desired and minimum bandwidth requirements, customer preference for surveys, single vs. distributed billing, timelines and type of detailed proposal response.
• Documents, via diagrams and writing and presents the solution to the customer describing the benefits of the solution and build relationships with customers as a trusted advisor.
• Assist in the preparation of RFP's, designing cost-effective solutions plus solving configuration challenges through the standard or Individual Case Basis (ICB) process.
• Collaborate with Network Engineering and Solutions Architecture, Product Management and Marketing teams to fully support the Presales Effectiveness of the Sales Engineering teams.
• Participate in strategic and tactical account planning.
• Possess and maintain the business acumen to anticipate future trends, competitive landscape, understand how organizations generates profits and manages cost and translate market knowledge into business opportunities.
• Review all technical aspects for quality of an opportunity documentation before the opportunity is accepted as sold.
• Lead the introduction of a new product, process or technology within the Comcast Business Sales Engineering community.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Skills

Presentation Skills, RFP Process, Sales Engineering, Solutions Development, Solutions Selling, Strategy Implementation, Technical Writing

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Cisco Certified Network Associate Security (CCNA Security) - Cisco Systems, Inc., CompTIA Security+ - The Computing Technology Industry Association (CompTIA), MEF SD-WAN Certified Professional (MEF-SDCP) - MEF

Relative Work Experience

10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.