Engagement Support Specialist

Why Join Us?

Join DAS Technology, a pioneering SaaS company revolutionizing consumer engagement through cutting-edge digital technology. As the force behind the automotive industry’s first next-level Consumer Data & Experience Platform® (CDXP), we empower over 9,200 retailers and OEMs to increase consumer response and lead conversions by leveraging patented AI-powered digital technology that delivers measurable ROI. If you’re passionate about innovation and eager to make an impact in a dynamic environment, DAS Technology is where you can thrive. Be part of our journey to transform the way businesses connect with consumers—apply today and help shape the future of consumer engagement.

What You'll Do

DAS Technology is seeking detail-oriented Engagement Support Specialists who excel in independent roles focused on providing seamless operational support. This position allows you to engage in various tasks without direct supervision while ensuring efficient front-line delivery for the Operations team. If you appreciate personal space to hone your skills and thrive on completing specific, focused tasks with precision, we’d love to hear from you!

Your mission as an Engagement Support Specialist is to Think Like an Owner by supporting our operations and maintaining seamless departmental processes. You will handle audits, project tasks, and communications, allowing you to work autonomously while receiving private acknowledgment for your contributions and successes.

• Email Communication: Plan and manage external marketing communications for clients, allowing you to apply your attention to detail. 
• Daily Check-Ins: Conduct brief daily check-ins with management via Microsoft Teams to align priorities without requiring constant oversight. 
• Audit Recaps: Prepare comprehensive breakdowns of assigned audits, providing thorough and precise information to management. 
• Quality and Pacing: Ensure accuracy and meet quality requirements for all assigned tasks, using daily tracking tools for self-management. 
• Engagement Monitoring: Check and respond to comments, posts, and mentions on social media platforms daily, allowing for focused engagement with clients. 
• Social Posting: Utilize the Social Engagement Platform to create and schedule social media content that meets client needs. 
• Reputation Management: Carefully craft and send review responses, ensuring proper grammar and formatting to uphold client reputation. 
• Survey Management: Manage survey tasks by ensuring timely responses while adhering to service level agreements. 
• Email Monitoring: Oversee inboxes for out-of-office teammates, prioritizing urgent client requests without compromising your workflow. 
• Copywriting Support: Assist the copywriting team with sourcing and scheduling content, contributing to a multi-client library that the entire team can utilize. 
• Internal Communication: Complete end-of-day emails and updates as directed, ensuring clear communication within the team. 
• Ad Hoc Duties: Take on additional audit tasks and overflow work as needed, facilitating team support while allowing for personal autonomy. 

What You'll Bring

• Education & Experience: Proven experience in operational support roles; relevant educational background is preferred. 
• Writing Skills: Strong writing and communication skills with an emphasis on clarity and detail. 
• Technical Proficiency: Familiarity with Microsoft Office Suite, particularly Outlook and OneNote, along with Social Engagement Platforms. 
• Organizational Skills: Highly organized, dependable, and able to manage personal workflows effectively while completing focused tasks. 
• Adaptability: Willingness to shift duties based on team needs, with a preference for specific, structured tasks. 
• Attention to Detail: An acute eye for detail, ensuring that all communications and reports meet high standards of quality. 
• Independent Mindset: Ability to work autonomously without direct reports, thriving in an environment that allows for personal space and concentration. 

We expect high levels of engagement and results, but the rewards and satisfaction of shaping a high-performing team and culture are unparalleled!

Our Culture & Benefits

At DAS Technology, we believe that our success is rooted in our exceptional culture and the unique benefits we offer. We provide a range of comprehensive benefits, including free healthcare options, student loan repayment assistance, home purchase and refinancing support, and a no-cost veterinarian discount plan. Our commitment to employee well-being is reflected in our monthly half-days and the DASVentures employee-led group, which organizes health and wellness initiatives along with team-building activities. Join a workplace where innovation thrives, and employees are truly valued.

Key Benefits

• Healthcare: Free & company-subsidized medical, dental, and vision plans.
• Financial Support: 401k & Roth 401k with company match, incentive stock options, and student loan repayment assistance.
• Work-Life Balance: Competitive PTO, 11 paid holidays, paid parental leave, and monthly bonus half-day Fridays.
• Employee Well-Being: Free life and disability insurance, mental wellness programs, and pet care discounts.
• Career Growth: Tuition and training reimbursement programs.
• Dynamic Environment: Modern, fun, and friendly workplace.

Plus More! Enjoy a comprehensive benefits package designed to support your health, happiness, and financial success.

Equal Opportunity Employer

DAS Technology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

#LI-Onsite