Client Community Manager

Reposted 15 Days Ago
Be an Early Applicant
Rīga, LVA
In-Office
Mid level
Information Technology
The Role
The Engagement Marketing Manager will execute B2B marketing strategies, manage social media activities, organize events, and develop customer advocacy programs to enhance client engagement.
Summary Generated by Built In

Requirements

  • Strong hands-on B2B marketing execution experience
  • Experience with LinkedIn and social engagement strategies
  • Experience organizing webinars / events
  • Ability to coordinate multiple stakeholders
  • Strong communication and relationship-building skills
  • Highly proactive - does not wait for instructions
  • Strong communicator - comfortable reaching out to clients directly
  • Sales-oriented - able to engage, convince, and activate people
  • Persistent - follows up until things get done
  • Organized - manages multiple activities simultaneously
  • Comfortable with ambiguity and fast execution

Responsibilities

1. Social Engagement & Activation
- Grow CLARITY's presence and following on social media (LinkedIn, Instagram) through active engagement: commenting, reposting, replying, direct outreach
- Seed and join relevant conversations on external platforms like Reddit, Threads, industry groups
- Place team-produced content where it earns discussion and reach
- Turn that activity into quality website traffic

2. Events
- Plan and run webinars, roundtables, and CLARITY's presence at industry events
- Drive attendance and keep engagement going after the event
- Work closely with sales to convert attendees into MQLs

3. Customer Advocacy
- Identify and activate reference clients
- Coordinate case study data collection with Sales and Delivery
- Engage clients in webinars, testimonials, events, and community

4. Community Development
- Grow and strengthen CLARITY's existing expert community
- Work with internal experts and product stream owners to source engaging content for the community
- Organize discussions, sessions, and interactions that keep members active and coming back
- Personally engage clients, prospects, and SAP representatives

Skills Required

  • Strong hands-on B2B marketing execution experience
  • Experience with LinkedIn and social engagement strategies
  • Experience organizing webinars / events
  • Ability to coordinate multiple stakeholders
  • Strong communication and relationship-building skills
  • Sales-oriented - able to engage, convince, and activate people
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The Company
HQ: Latvia
196 Employees
Year Founded: 2012

What We Do

We specialize in transforming Revenue Operations through advanced technological integration, combining AI, analytics, and strategic workflow automation. Our core competency lies in developing comprehensive revenue optimization strategies that unify critical business functions including marketing, sales, billing, enterprise resource planning, and revenue recognition. Leveraging SAP and other vendors' enterprise technologies we deliver sophisticated solutions that enable organizations to: - Develop strategic outcome-based business models - Implement enterprise-wide digital transformation - Optimize complex revenue management processes - Minimize implementation risks and operational costs Our approach is distinguished by: 1. Comprehensive industry expertise 2. Advanced technological architecture 3. Proven deployment methodologies 4. Balanced focus on long-term strategic planning and immediate operational improvements We collaborate with clients to design precision-engineered revenue ecosystems that align technological capabilities with strategic business objectives, ensuring sustainable growth and operational efficiency. Expertise Areas: 1. Intelligent Revenue Operations (iRevOps) 2. Enterprise Technology Integration 3. Strategic Digital Monetization 4. AI-Enhanced Business Process Optimization Our methodological framework transforms complex business requirements into streamlined, data-driven operational strategies.

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