Engagement Manager

ENGAGEMENT MANAGER

Job Code:                                              ENGMTMGR

Reports To:                                            Director, Development & Engagement

Base Location:                                              CO

Work Status:                                                 Virtual Office

Minimum Starting Monthly Range:     $6,250

Hiring Range (Monthly Pay):               $6,250 - $7,250

Full-time / Part-time:                            Full-time

Exempt / Non-Exempt:                         Exempt

Risk Designation:                                  Medium

Summary:

The Engagement Manager collaborates with communities, Participants, and internal team members to sell Contexture’s products and services. The Engagement Manager develops relationships with Participants to demonstrate Contexture’s value proposition and secure new contracts. The Engagement Manager works closely with their counterpart when new sales opportunities have been identified and works to ensure upsell opportunities have the sales presence needed to increase revenue. The position will manage activities related to building and maintaining positive Participant relationships, effectively managing accounts, coordination of the delivery of Contexture products and services, and the analysis and measurement of the existing clinical processes and workflows in obtaining and utilizing electronic patient data. The Engagement Manager cultivates prospects to fill sales pipelines that can be managed through closure. Additionally, the Engagement Manager will assist in securing timely submission of legal documentation for HIE Participants.

This position is based in Denver, Colorado. Our strategic flexibility allows for local work from home opportunities. 

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Essential Duties and Responsibilities include the following:

• This position will be responsible for signing up Participants to implement health information exchange services from Contexture. The Engagement Manager works with the Director of Development & Engagement and team to both convene and facilitate discussions to advance the HIE.
• Responsible for meeting sales goals determined by Director of Development & Engagement.
• Responsible for qualifying leads from digital campaigns, conferences, trade shows, and other referral sources.
• Actively manage and report on lead development including the use of business applications to measure progress and sales status.
• Create presentations and collaborate with marketing/communications to define messaging and materials for each Contexture product and service.
• Demonstrate HIE applications in small group and large group settings, on-line and in person.
• Responsible for communicating the business, technical and financial benefits of Contexture’s products and service.
• Responsible for explaining fee schedules and providing accurate quotes for HIE services and assist the finance department with on-going communication regarding invoicing, fee increases and account balances.
• Collaborate in a team-based environment to define deliverables, statement of work and vendor integration specs in preparation for creating agreements.
• Responsible contract life-cycle management, including drafting all necessary HIE agreements, managing red-line negotiations, and sending agreements to identified signers for review and signature.
• Maintains current and accurate information in business applications.
• Resolve any issue raised promptly by troubleshooting and efficiently using internal resources.
• Maintains strong, long-lasting, effective relationships with key stakeholders and decision makers within the Participant’s organization.
• Maintains high-touch engagement with priority Participants including but not limited to agenda development, meeting cadence/schedule, key player/contact tracking, custom survey, etc.
• Participate in defining approach and priorities for product enhancements and Contexture’s growth and supports the development of new client solutions including requirements definition and business case documentation.
• Participate in conferences, partner events and Contexture sponsored events.
• Performs other related duties as assigned.

Skills

• Understanding of the HIE landscape, including functionality, technology (HIT) and policy.
• Commitment to Contexture mission and strategic direction.
• Passion for improving healthcare.
• Excellent communications skills (including verbal, written and interpersonal communication), influencing and partnering skills at all organizational levels.
• Convey a professional image.
• Experience and comfort working with Senior Level executives.
• Work independently, and in collaboration with other Contexture team members and community to ensure alignment across Contexture; be a team player.
• High energy, positive, can-do attitude, and attention to detail.
• Demonstrate critical analysis, strategic planning capabilities, and ability to execute tactically.
• Ability to excel in an entrepreneurial, fast-paced, diverse, results-oriented culture.
• Assertive, results and success-oriented self-starter, with excellent project management skills.
• Comfortable with changing priorities and evolving Willing to proactively assist in development of best practices for the longer term.
• Proactively resolve problems and take decisive action, giving regard to impact on all stakeholders.
• Use creative clinical, business, and operational solutions.
• Manage competing priorities in a complex and dynamic environment.
• Strong sense of personal responsibility in achieving Contexture’s goals.
• Proven track record of establishing relationships, identifying customer needs, and defining value proposition.
• Demonstrated success in managing a sales funnel and closing contracts for services with payers, ideally in a national setting.
• Working knowledge of clinical practice processes within various care settings, including clinical workflows.
• Experience with E.H.R. software systems a plus.
• Experience with CRM systems.
• Valid driver’s license.

Education/Experience

• Minimum of 3+ years of consultative sales or consulting experience with payers and life insurance groups; preferably in healthcare IT or with a clinical background. 

• Bachelor's Degree in Business, Healthcare Management, Information Systems, or a related discipline required. 

• MBA preferred. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

The position may require occasional availability for after-hours work, outside of regularly scheduled hours.

The position may require the ability to periodically drive to and from clients, conferences and / or events; and / or limited travel.

This position is expected to be exposed to, process, or handle sensitive information including but not limited to Protected Health Information (PHI), Personally Identifiable Information (PII), financial information, etc. As such, the holder of this position is expected to comply with all applicable laws, regulations, organizational policies, and compliance expectations.

Physical Demands

The physical demands described here are representative of those necessary to perform the essential functions of the role: 

• Frequent communication and information exchange. 

• Regular movement within the office to access equipment and materials. 

• Ability to remain stationary for extended periods (approximately 50% of the time). 

• Continuous use of computers and office equipment (e.g., keyboard, monitor, printer). 

• Frequent handling of materials up to 10 lbs; occasional handling up to 30 lbs. 

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities and / or qualifications associated with the job.

Benefits: Contexture provides a comprehensive benefits package. For details, please request a Benefit Summary from our Benefits Department.

The organization is an inclusive Equal Opportunity Employer. We do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other status protected by law or regulation.