The Role
Leads client-facing maintenance and operations service delivery, managing schedules, resources, risks, SLAs, issues, stakeholders, and project teams. Serves as the primary client contact, coordinates cross-functional and cloud SaaS initiatives, ensures timely and high-quality deliverables, resolves issues, and drives continuous improvement. The role requires people leadership, Salesforce expertise, project management capabilities, and experience overseeing operational service engagements.
Summary Generated by Built In
Engagement Manager (US - Sacramento, CA)
What to expect when you join Sikich
Team members at Sikich have a lot in common while also being part of a rich and varied group of contributors, creating a distinct and thriving culture. Chief among our commonalities is a desire for growth and a shared unity of purpose in our professional lives. We believe that through diverse perspectives, challenging the status quo and rewarding action, we accelerate innovation and drive growth – for our clients, for ourselves and for our communities.
The professional services landscape continues to evolve. For Sikich, this means we have an opportunity to further cement our leadership position in this industry and continue to grow our organization in increasingly exciting ways. This growth is meaningful for every team member at our company because larger companies simply see more interesting client opportunities and can attract impressively talented individuals like you. Through a dedicated focus on key business priorities and intentionally creating a rewarding employee experience, Sikich has developed into a highly regarded provider of professional services and a sought-after employer of choice.
Do you want to work with other skilled and agile practitioners who thrive on challenge and growth? We believe everyone has untapped potential. That’s why we lead with vision and act fast, pairing deep expertise with practical solutions. Our teams cut through complexity and deliver real impact. It's our hope that you find more than just a job. At Sikich, you'll find optimism, clear insights and genuine warmth, without egos.
Are you ready to grow with us?
Position summary
Sikich is seeking an experienced Engagement Manager to join our team. In this client-facing leadership role, you will oversee the successful delivery of maintenance and operations services, ensuring projects are executed efficiently while maintaining strong relationships with clients and stakeholders. The ideal candidate is an experienced people leader who excels at managing delivery teams, mitigating risks, driving operational excellence, and ensuring services are delivered on time and in accordance with contractual requirements.
What will you do in this role?
- Lead the delivery of maintenance and operations services to ensure successful project execution.
- Serve as the primary point of contact for clients, stakeholders, and internal project teams.
- Manage project schedules, resource planning, and overall delivery timelines.
- Monitor and manage project risks, issues, and service level agreements (SLAs).
- Provide leadership and oversight to project teams while ensuring deliverables are completed on time and meet quality standards.
- Coordinate with cross-functional teams to support ongoing maintenance, operational activities, and cloud-based SaaS initiatives.
- Drive issue resolution and support continuous improvement efforts throughout the engagement.
- Ensure effective communication with stakeholders regarding project status, risks, and operational performance.
What do you need to succeed in this role?
- Minimum 5 years of full-time experience serving as a Delivery Manager or Support Manager in a maintenance and operations environment.
- Minimum 3 years of experience directly managing a team of at least 5 full-time resources.
- Strong Salesforce experience
- Minimum 4 years of experience performing schedule management, risk management, service level agreement (SLA) management, and problem/issue management.
- Minimum 1 year of experience supporting cloud-based Software as a Service (SaaS) development project.
- Bachelor's degree required, or an additional 4 years of qualifying experience performing schedule management, risk management, SLA management, and problem/issue management in lieu of the degree.
- Strong leadership, organizational, and project management skills.
- Excellent verbal and written communication skills with the ability to collaborate effectively across technical and business teams.
Preferred Qualifications
- Master's degree.
- Current Information Technology Infrastructure Library (ITIL) Certification.
- Minimum 1 year of experience providing oversight of system maintenance, operations, or development activities.
In compliance with this state’s pay transparency laws, the base compensation range for this role is 175,000– 187,500– 200,000k. This is not a guarantee of compensation or salary, as final offer amount may vary based on several factors including but not limited to experience and geographic location. Compensation ranges for roles in our Government Services pillar are determined by contract with the specific government agency Sikich is servicing.
In addition, specific skills/experience required are as follows:
- Values driven – You embody and model absolute integrity and servant leadership and you have a bias for action and continuous innovation.
- Uncompromising problem solver – You see opportunities in every business challenge and can develop, articulate and implement solutions.
- Collaboration – You are a relationship builder across all levels of the organization and across all business units.
- Instills trust – You do what you say, without ego, and you follow through on commitments consistently and credibly.
- Impact & influence – You are relentlessly focused on making a difference and can gain support for ideas, proposals and solutions. You get others to act, with or without formal authority, to advance initiatives and objectives.
About Sikich
Sikich offers the public and private sectors a diverse platform of professional services across consulting, technology, and compliance. Highly specialized and hands-on teams deliver integrated solutions rooted in deep industry experience. Our approach is strategically and thoughtfully design to help our clients, teams and communities accelerate success.
Sikich Total Rewards
Our team members enjoy expansive benefits ranging from competitive compensation and insurance options to wellness programs and a flexible time off policy, to name only a few. Sikich also takes pride in prioritizing team members’ health, total wellbeing and time spent with family, friends and in the pursuit of personal goals, hobbies, and endeavors.
Some examples of our many benefits:
- Sikich maintains a Flexible Time Off (FTO) Policy. We encourage every full-time employee, as your role permits, to utilize paid time off (personal time, mental/physical health care, vacation, sick leave, etc.). Waiting for time off to accrue is common at other companies. At Sikich, you do not have to wait for this benefit to kick in. FTO is activated on your first day with our organization.
- Sikich will also recognize paid holidays during the year and strives to permit employees to have time off the last week of the calendar year when client and project work permits.
- Sikich offers a comprehensive wellness program to engage, challenge and empower team members to take responsibility for their wellbeing. Activities can be tracked through our wellness provider to obtain gift cards and other rewards.
We also offer:
- Flexible work arrangements
- Health, dental, vision, life, and accident/death/disability insurance options
- HSA employer contribution
- Nine (9) paid holidays annually.
- A robust paid Parental Bonding Leave program covering birth, adoption, and foster children.
- 401(k) with employer contributions
- CPA bonus with four (4) paid exam days & four (4) paid study days.
- Tuition reimbursement
- Generous employee referral bonus program
- Client referral bonus program
- Pet insurance
- FORCE – Sikich community volunteer program enabling each team member to use up to four hours of paid time annually to volunteer and make a difference in their local communities.
Want to learn more? Visit our Careers website or Glassdoor profile.
Sikich is an Equal Opportunity Employer M/F/D/V
Sikich practices in an alternative practice structure in accordance with the AICPA Professional Code of Conduct and applicable law, regulations, and professional standards. Sikich CPA LLC is a licensed CPA firm that provides audit and attest services to its clients, and Sikich LLC and its subsidiaries provide tax and business advisory services to its clients. Sikich CPA LLC has a contractual arrangement with Sikich LLC under which Sikich LLC supports Sikich CPA LLC’s performance of its professional services. Sikich LLC and its subsidiaries are not licensed CPA firms.
“Sikich” is the brand name under which Sikich CPA LLC and Sikich LLC provide professional services. The entities under the Sikich brand are independently owned and are not liable for the services provided by any other entity providing services under the Sikich brand. The use of the terms “our company”, “we” and “us” and other similar terms denote the alternative practice structure of Sikich CPA LLC and Sikich LLC.
Skills Required
- At least 5 years of full-time experience as a Delivery Manager or Support Manager in a maintenance and operations environment
- At least 3 years of direct team management experience overseeing at least 5 full-time resources
- Strong Salesforce experience
- At least 4 years of schedule management, risk management, SLA management, and problem or issue management experience
- At least 1 year of experience supporting a cloud-based SaaS development project
- Bachelor's degree, or 4 additional years of qualifying schedule, risk, SLA, and problem or issue management experience in lieu of the degree
- Strong leadership, organizational, and project management skills
- Excellent verbal and written communication skills and ability to collaborate across technical and business teams
- Master's degree
- Current ITIL certification
- At least 1 year of experience overseeing system maintenance, operations, or development activities
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The Company
What We Do
Sikich LLP is a global company specializing in technology-enabled professional services. Now with more than 1,600 employees, Sikich draws on a diverse portfolio of technology solutions to deliver transformative digital strategies and ranks as one of the largest CPA firms in the United States. From corporations and not-for-profits to state and local governments and federal agencies, Sikich clients utilize a broad spectrum of services and products to help them improve performance and achieve long-term, strategic goals. Securities offered through Sikich Corporate Finance LLC, member FINRA/SIPC. Investment advisory services offered through Sikich Financial, an SEC Registered Investment Advisor
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