Eng Product Support Snr

Reposted 22 Days Ago
Be an Early Applicant
Tokyo, JPN
In-Office
Senior level
Semiconductor • Industrial • Manufacturing
The Role
Provides technical support for complex electro/mechanical equipment and software, assisting engineers and customers in troubleshooting and repairs.
Summary Generated by Built In
Technical Support Engineer -- Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Education/Experience: Typically requires a Bachelor's degree with a minimum of 5 years of experience as an individual contributor.

Skills Required

  • Bachelor's degree
  • Minimum of 5 years of experience

Axcelis Technologies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Axcelis Technologies and has not been reviewed or approved by Axcelis Technologies.

  • Healthcare Strength Healthcare is considered robust, with medical (PPO), dental, and company‑paid life and disability coverage included. Coverage quality is characterized as strong across core offerings.
  • Retirement Support Retirement programs include a 401(k) with employer match in the U.S. and compliant retirement plans internationally. These offerings support long‑term savings across regions.
  • Equity Value & Accessibility Equity participation is accessible via an Employee Stock Purchase Plan available to employees in multiple countries. This ownership avenue is positioned as a notable component of total rewards.

Axcelis Technologies Insights

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The Company
HQ: Beverly, MA
1,381 Employees
Year Founded: 1978

What We Do

Axcelis Technologies, Inc. is a world-leading provider of equipment and services to the semiconductor manufacturing industry. For over forty five years, chipmakers from around the globe have relied on Axcelis'​ tools and process expertise to form the transistors that power all electronics - from smartphones and laptops, cameras, personal music players and more. Our equipment portfolio comprises a powerful suite of manufacturing technologies for ion implantation, one of the most critical steps in the IC manufacturing process. In addition, we provide extensive aftermarket service and support, including spare parts, equipment upgrades, maintenance services, and customer training. Our customers include all of the 20 largest semiconductor manufacturers in the world. More than 3000 of our products are in use worldwide. At our Advanced Technology Center in Beverly, Mass., we collaborate with customers and other industry experts to develop next-generation applications and process capabilities. We support our customers with a worldwide network of 38 field offices in 10 countries. In all that we do, our strategy is singular: align every Axcelis innovation and success with our customers'​ goals. We strive to understand the entirety of their challenges and stand ready to deliver the technology, service and support they need to succeed.

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