Endpoint Systems Engineer

Location: San José, Costa Rica

At World Fuel, technology plays a critical role in supporting employees and business operations around the globe. We're investing in modern workplace technologies that improve productivity, security, and user experience across a rapidly evolving digital environment.

We are looking for an Endpoint Systems Engineer to join our global IT Infrastructure team. In this role, you'll help design, build, automate, and support modern endpoint management solutions across Windows, macOS, mobile devices, and cloud-based desktop platforms.

This is an excellent opportunity for someone passionate about endpoint engineering, automation, cloud technologies, and modern device management.

• Engineer, deploy, and support endpoint management solutions across Windows, macOS, iOS, Android, and virtual desktop environments.
• Administer and enhance Microsoft Intune and Jamf Pro platforms.
• Build scalable device management policies, compliance controls, and configuration standards.
• Support modern device provisioning through Windows Autopilot, Apple Business Manager, and related technologies.

• Design and support Windows 365 Cloud PC environments.
• Manage Cloud PC provisioning, lifecycle management, policy administration, and performance optimization.
• Support endpoint virtualization platforms and modern desktop delivery solutions.
• Contribute to the adoption of cloud-hosted workplace technologies.

• Develop automation solutions using PowerShell, Python, Bash, APIs, and Infrastructure as Code principles.
• Improve operational efficiency through automation and process optimization.
• Build repeatable, scalable endpoint deployment and management frameworks.
• Maintain and enhance application deployment and software packaging processes.

• Implement endpoint security, compliance, and device protection standards.
• Support Zero Trust initiatives and secure endpoint configuration practices.
• Monitor endpoint health, patch compliance, and platform performance.
• Partner closely with Security teams to strengthen endpoint resilience.

• Investigate and resolve complex endpoint and infrastructure issues.
• Perform root cause analysis and implement long-term solutions.
• Develop and maintain technical documentation, standards, and procedures.
• Collaborate with Infrastructure, Service Desk, Operations, and Security teams on strategic initiatives and projects.

• 3+ years of experience in endpoint engineering, systems engineering, infrastructure, workplace technology, or a related IT discipline.
• Experience supporting enterprise Windows and macOS environments.
• Hands-on administration experience with Microsoft Intune and Jamf Pro.
• Experience with application packaging, software deployment, and endpoint lifecycle management.
• Strong scripting and automation skills using PowerShell, Python, Bash, or similar technologies.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and collaboration abilities.

• Windows 365 Cloud PC administration and support.
• Azure Virtual Desktop (AVD), VMware Horizon, Citrix, or other virtual desktop technologies.
• Microsoft Defender for Endpoint.
• Intune automation, REST APIs, and Jamf API integrations.
• Git-based workflows and Infrastructure as Code methodologies.
• Windows Autopilot, Microsoft Autopatch, and Apple Business Manager.
• Endpoint security and Zero Trust practices.
• Microsoft, Azure, Apple, Jamf, Windows 365, or endpoint management certifications.

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
• Equivalent combination of education and experience will also be considered.

• Work with modern cloud-first technologies including Intune, Jamf, Windows 365, and automation platforms.
• Help shape the future of endpoint management and workplace technology at a global scale.
• Collaborate with talented infrastructure, security, and engineering teams.
• Gain exposure to enterprise-level cloud, automation, and virtualization initiatives.
• Opportunity to lead technical improvements that impact thousands of users worldwide.
• Hybrid work environment with opportunities for professional growth and technical development.

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