Endpoint Applications Specialist

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.

Join our Technology Team as an Endpoint Applications Specialist located in our Riyadh Regional Headquarters office.

We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiatives, adaptability, and innovation, we invite you to join our team.

This role is based in our Riyadh Regional Headquarters office, on an in-office basis. This role reports to the Endpoint Applications Manager.

Position Summary

The Endpoint Applications Specialist is responsible for evaluating, customizing, implementing, administering, and providing Tier 3 (subject matter expert) support for all core firm endpoint applications and their upgrades. This includes Microsoft Office 365 products and add-ins, PDF software, document productivity tools, SaaS applications, and team assigned applications across the firm.

Key Responsibilities

• Evaluates, deploys, manages, and supports assigned applications at the enterprise level.
• Creates project plans, sets schedules, and executes application rollouts and upgrades.
• Performs product and system analyses/testing and presents recommendations to management.
• Reconfigures or customizes applications as needed to satisfy user requirements.
• Works with clients, other specialists, and system engineers to address system/application issues or enhance workflow procedures.
• Prepares all documentation for assigned projects including user and business requirements. 
• Communicates product updates and technical specifications to diverse audiences within the GT environment.
• Maintains and further develops in-house macros, customizations, and tools.
• Creates low code process flows using industry standard robotic process automation (RPA) tools such as Microsoft Power Automate and UIPath.
• Provides Tier 3/subject matter expert (SME) support for all core applications assigned to the team.
• Creates and delivers presentations to various audiences as assigned by the Endpoint Applications manager.
• Other duties as deemed appropriate by the Endpoint Applications Manager.

Qualifications

Skills & Competencies

• Ability to take an assignment from inception to completion with minimal supervision or by following broad guidelines with a strong sense of ownership and accountability.
• Excellent oral and written communication skills and the ability to build effective internal and external client relationships. 
• Familiarity with project management processes with an emphasis on managing multiple projects, assessing priorities, and achieving solutions under deadlines.
• Have an excellent command of both written and spoken English and Arabic.

Education & Prior Experience

• Bachelor’s degree in computer science and/or Information Systems or equivalent experience.
• A+, Net+, Microsoft Office User Specialist Certifications a plus.
• Minimum two years’ experience in applications testing, configuration, deployment, administration, and support.
• Experience developing and maintaining proprietary solutions written in VBA, VB.NET, and C# using Microsoft Visual Studio. 
• Strong knowledge and experience working with document management systems, document comparison/metadata applications, and legal macro packages; as well in the registry and maintaining group policy.
• Knowledge of cybersecurity principles and practices, including threat detection, risk management, and data protection. 
• Basic understanding of AI, its risks and implementation. Familiarity with Copilot for M365 a plus. 

Technology

• Proficiency with Windows-based software and Microsoft Word, Excel and Outlook required
• Expert technical knowledge in the use, configuration, and deployment of Microsoft 365 Applications.
• Strong technical knowledge of Microsoft Windows Operating Systems and Microsoft Office document creation and recovery.
• Familiarity with tools such as firewalls, VPN, intrusion detection systems, and encryption technologies.
• Familiarity with automation languages such as VB, PowerShell, Python, JavaScript, and JSON a plus. 
• Comfortable working with SQL Query Language to query and manage SQL databases.
• Proficiency in using collaboration tools such as Microsoft Teams.