End User & Technical Support Senior Specialist

About us:  

Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market.

We are looking for a dynamic HelpDesk | End User & Technical Support Senior Specialist to join our IT team, providing technical support and service to both internal and external colleagues.

What you’ll do:

• You will efficiently resolve trouble tickets via phone and chat in both Italian and English.

• You will process IMAC requests utilizing IT Service Management tools.

• You will administer user accounts and manage licensing operations using the Microsoft 365 Suite for both on-premises and cloud environments.

• You will configure and administer devices using Microsoft Endpoint Configuration Manager (MECM/SCCM) for Windows and Microsoft Intune for Windows (co-managed), macOS, Android, and iOS operating systems.

• You will implement OS, applications, configurations, and policies deployment across multiple devices using MECM/SCCM for Windows and Microsoft Intune for co-managed Windows Devices and other supported OSs.

What you’ll bring:

• A high school diploma or equivalent; an associate's degree or technical certification in a related field is a plus;

• A minimum 2 years experience working as an IT help desk technician or in a similar customer support role;

• Passion for problem-solving and customer service;

• Tech savvy, with experience working in a tech-related field;

• Ability to diagnose and resolve a variety of technical issues;

• Team-oriented mindset with an openness to constructive feedback;

• Eagerness to learn new technologies and systems;

• Experience with device configuration and user administration through Microsoft 365 Suite, SCCM/MECM, and Microsoft Intune is required;

• Provide remote support with a focus on high levels of service quality;

• Flexibility to work in rotating shifts and adapt to varying schedules;

• Mandatory proficiency in the Italian language, with conversational skills in English preferred.

**Work Schedule**

• Monday to Friday, 08:00 - 20:00; Saturday, Sunday, and holidays, 09:00 - 18:00, on a rotating shift basis. Most weekends are free every month.

Why choose us:

• Permanent contract;

• Food Allowance;

• Pension Fund;

• Company Owned Devices (laptop and business mobile phone);

• Flexible working hours and the possibility of smart-working (according to the company's internal policy);

• 24 Extra Hours Paid Leave;

• Preferential treatment on products offered by Intesa Sanpaolo bank;

• Supplementary Private Health Insurance and consultation with the company doctor;

• Flutter Sharesave Plan.
   

Choose us also for:

• An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion;

• Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches;

• Continuous learning for soft and hard skills (es. Learn / Platform, Training);

• Support for parents and children and new mothers’ contributions.

• Volunteering during your working hours. 

Much more about us:

• Reviews and comments from our Glassdoor and Indeed pages. Put yours!

Equal Opportunity
Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.

Location: Tirana, Albania