Our Unique Capabilities
We have a unique ability to provide a full spectrum of Staffing Services and Solutions including: Staff Augmentation (Contract, Contract-to-Hire, Direct Hire); Bulk Buy Staff Augmentation; Offshore Staff Augmentation; Payroll Services; Consulting (Project Delivery, SOW), etc.
Our Staff Members
Our in-house team offers a broad range of Information Technology, Engineering, Accounting/ Finance, Scientific/Clinical, Professional, Mortgage, Administrative/Office, Call Center, Human Resources, and Marketing/Creative expertise.
Our Recruiting
Management and staff members at ICONMA understand that our greatest assets are our highly skilled and professional consultants. Because of this, we have created a work environment which fosters career development, stability and personal growth. The result for our customers’ is a knowledgeable and stable consulting staff whom they can depend on to operate more productively and to improve profitability, top-line growth, customer service, and cost management.
Job DescriptionEnd User Support
Location: Wichita, KS
Duration: 3 months
Description:
This position is part of a team responsible for receiving and processing requests for creating, deleting and modifying user accounts and security access.
Essential Duties and Responsibilities:
The primary responsibilities of this role are:
- Reviewing the original request for accuracy and following up with the requestor to capture any missing information.
- Submitting the appropriate system access requests on behalf of the end user.
- Validation that requests are completed accurately.
- Follow up / monitoring to ensure requests meet expected service level agreement.
Experience:
- Basic computer skills.
- Customer Service.
Required:
- Strong organizational skills to manage priorities and meet deadlines.
- Detail oriented.
- Multi-tasking skills.
Preferred experience:
- Prior customer service / service desk experience.
- Microsoft Outlook.
Minimum Education Required: High School Diploma.
Minimum Education Required: High School Diploma.
Skills Required
- Basic computer skills
- Customer Service
- Strong organizational skills to manage priorities and meet deadlines
- Detail oriented
- Multi-tasking skills
- High School Diploma
- Prior customer service / service desk experience
- Microsoft Outlook
What We Do
Founded in 2000, ICONMA is a global information consulting management firm headquartered in Troy, Michigan. It provides professional staffing and information technology services, supporting clients through offices and delivery centers in North America and Asia. The company helps organizations address technology and business-process needs by connecting them with skilled consultants and delivering IT expertise across its worldwide operations and evolving client requirements.
