Company Description
We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.
Job Description
ABOUT US: To strengthen our experienced teams, we are looking for End User Support Engineer that will join our office in Gera /Leipzig. You will be a part of local and international IT support team in the Sportradar.
THE CHALLENGE:
- Being the 2nd level of tech support.
- Installation and maintenance of hardware & software.
- Responding in a timely manner to Local IT Support issues and requests.
- Full ownership of local IT Support, including supervision of other local IT Support team members.
- Local IT procurement and work with global standards.
- Setting up accounts for new users.
- Keep a technical documentation of specific Local IT processes.
- Maintenance of local IT asset inventory.
- Collaboration with our global IT teams.
YOUR PROFILE:
- Associates or Bachelor's Degree in Computer Science or equivalent experience.
- Work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
- Experience leading teams or sub teams desired.
- Knowledge of popular platforms & software applications (Microsoft, such as Azure, 365 Exchange, Office 365).
- Comfortable working with clients and assisting through company helpdesk software.
- Ability to perform remote troubleshooting and provide clear instructions.
- Understanding Windows OS /MacOS/ Linux client OS platforms.
- Microsoft Cloud solutions.
- ITIL Processes (Desired).
- Knowledge in cloud infrastructure desired.
- Good written and verbal communication skills.
- Fluent in English.
- Willingness to learn new technologies.
- Positive, team player with a can-do attitude.
- Travel availability between 10 and 20% desired.
OUR OFFER:
- The opportunity to work in a global company shaping the future of sports technology.
- Collaborate with teams across the business, gaining exposure to diverse business operations.
- A dynamic and rewarding environment where innovation and leadership are valued.
- Opportunities for personal growth and career advancement.
- Flexible, hybrid working model.
Additional Information
Sportradar is an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background, status, or personal preferences
Top Skills
What We Do
Sportradar is a leading global provider of sports betting and sports entertainment products and services. Established in 2001, the company is well-positioned at the intersection of the sports, media and betting industries, providing sports federations, news media, consumer platforms and sports betting operators with a range of solutions to help grow their business. Sportradar employs more than 2,300 full time employees across 19 countries around the world. It is our commitment to excellent service, quality and reliability that makes us the trusted partner of more than 1,600 customers in over 120 countries and an official partner of the NBA, NHL, MLB, NASCAR, FIFA and UEFA. We cover more than 750,000 events annually across 83 sports. With deep industry relationships, Sportradar is not just redefining the sports fan experience; it also safeguards the sports themselves through its Integrity Services division and advocacy for an integrity-driven environment for all involved.
