End User Computing Engineer

Since launching in 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the leading fashion, sports and lifestyle e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide a seamless and inspiring end-to-end customer experience. 

At THE ICONIC Tech Team, innovation drives us; we believe that innovation should not be sitting in a silo team but rather be part of everything we deliver. Every person in the tech team has a voice and our best outcomes are achieved through collaboration

You will be working in an agile environment on enterprise-level, high-quality software to support THE ICONIC as a leader in the online retail space.

Key responsibilities include:

• Deploy, configure, and maintain endpoint devices (laptops, desktops, and mobile devices).
• Ensuring asset inventory is complete and up to date.
• Manage device lifecycle, including provisioning, upgrades, and decommissioning.
• Troubleshoot and resolve hardware, software, and OS-related issues.
• Package, test, and distribute applications across the organisation.
• Deploy and manage software updates to ensure security and compliance.
• Apply security patches to endpoints and servers to mitigate vulnerabilities.
• Maintain patch management processes for endpoints and servers.
• Ensure devices meet security policies and compliance requirements.
• Provide technical guidance and support to end users.
• Manage onboarding and offboarding of staff.
• Frontline IT  and  Audio visual support across multiple sites.
• Maintain wiki’s and documentation.
• Manage and troubleshoot hard disk encryption (Bitlocker).
• Recognises problems by identifying abnormalities and initiating appropriate response protocol.
• Provide IT Service Desk and application support for employees using ticketing software.

Here’s what you’ll need to set you off on an ICONIC journey

• Over 2 year's experience in a similar role
• 2+ years experience with an Endpoint Management Platform.
• 2+ years patch Management experience.
• 2+ years scripting experience. 
• 2+ years experience working with a Service Desk Ticketing System.
• 2+ years working with Windows and Apple products.
• Create & maintain support tickets and documentation in order to assist staff in quick resolution of incidents and service requests.
• Initiative and enthusiasm and the ability to identify and prioritise issues and provide appropriate resolutions.

Why you'll love THE ICONIC

 From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work. Here’s what to expect when you join THE ICONIC:

• Flexible working. We offer a hybrid and flexible working model so you can do your best work in a way that works for you
• Parents at THE ICONIC. Access to our parental leave program and an extra day off for your kids' first day of school every year
• Birthday leave. Enjoy a paid day off for your birthday and an ICONIC voucher to treat yourself
• Curate your style. No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales
• People & Planet Positive. From our ethical sourcing and sustainability strategies to our community engagement and diversity, our responsibility is multifaceted, and each of these facets are equally important.
• Wellbeing. Access to our discounted gym memberships and wellbeing programs
• People  first. Access our Employee Assistance Program for you and your family.
• Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change.
• Refer a friend. Enjoy a referral reward for successfully referring someone to THE ICONIC.

Additional Information

We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: [email protected]