Salary $43,000 to $50,000
*Please Note: This position is open only to candidates who currently reside in Michigan. Applications from candidates residing outside of Michigan will not be considered. *
This position is a fully remote position; however, employees are expected to attend quarterly in-person team meetings and company events within Michigan.
At Ninth Brain Suite, we build software that helps EMS agencies spend less time on administration and more time supporting their crews and communities. As an EMS Software Trainer, you’ll do more than deliver training—you’ll become a trusted partner to clients, helping them solve real operational challenges and get the most from the tools they use every day.
We’re looking for someone who is curious, relationship-driven, and energized by helping others succeed. Someone who can confidently lead conversations, build trust, communicate complex ideas clearly, and create engaging learning experiences.
In this role, you’ll lead onboarding and training initiatives, contribute to client communications and educational content, participate in industry conversations, attend conferences, and bring back insights that help shape both the client experience and our product.
If you’re looking for a role where you can influence how clients learn, adopt, and succeed with software—not just follow a script—this is the opportunity for you.
What You’ll Do
Deliver impactful training and client experiences
- Lead engaging virtual training sessions that build client confidence and product expertise
- Guide new clients through onboarding with a thoughtful, structured approach
- Present webinars that highlight key features and industry-relevant topics
- Develop deep understanding of client operations, goals, and challenges
- Act as a trusted advisor—anticipating needs and delivering solutions
- Ensure every interaction leaves clients feeling supported, empowered, and valued
- Use your EMS experience to connect with clients and communicate effectively
- Translate real-world workflows into meaningful software use cases
- Gather feedback from clients and advocate for improvements
- Partner with internal teams to improve training processes and client experience
- Use tools like CRM and Jira to track progress, client engagement, and initiatives
- Create polished, engaging written content with a strong attention to tone, clarity, and storytelling—whether developing client communications, updating manuals, or explaining complex workflows
- Maintain accurate training records and client documentation
- Travel to 1-4 healthcare industry-specific conferences per year
- Engage with clients and prospects while representing the brand
- Build relationships with industry leaders, partners, and vendors
Ideal Candidate Traits
Client-Centered Mindset – You genuinely care about client success and go beyond answering questions—you build relationships and trust.
Engaging Communicator – You’re confident presenting to groups, leading conversations, and adapting your approach based on your audience.
EMS Industry Insider – You understand the challenges, workflows, and language of EMS professionals and use that insight to guide your work.
Training Advocate – You don’t just deliver information—you create experiences that help people learn, retain, and apply knowledge.
Proactive Problem Solver – You take initiative, anticipate needs, and actively work to improve both training and the client experience.
Collaborative Partner – You enjoy working across teams, sharing insights, and contributing to continuous improvement.
Strong Written Storyteller – You can take complex workflows, technical concepts, and product changes and turn them into clear, engaging content. Whether writing client communications, training materials, release notes, or documentation, you know how to adapt your voice for the audience and make information easy to understand.
What We’re Looking For
- 5+ years of experience in Emergency Medical Services (required)
- Leadership or administrative experience (e.g., Field Supervisor, Operations Manager, Educator) preferred
- Strong presentation, communication, and relationship-building skills
- Proven ability to manage multiple priorities in a fast-paced environment
- Experience in training, customer service, or client-facing roles (2+ years preferred)
- Ability to confidently engage with stakeholders at all organizational levels
- Proficiency with tools like PowerPoint, Excel, CRM systems, and task management software
- Exceptional written communication and creative writing skills with the ability to simplify complex topics
- Willingness to travel for conferences and industry events (1–4 per year)
- Self-starter mindset with strong organizational and problem-solving skills in a remote environment
Bonus Skills (Not Required, But Nice to Have)
- Experience with software demonstrations or SaaS platforms
- Familiarity with CRM analytics and reporting
- Experience managing webinars or virtual learning environments
- Background in process improvement or training development
- CRM platforms
- Jira
- Zoom and virtual training tools
- Microsoft Office Suite (PowerPoint, Excel)
What You’ll Get
- Medical, dental, and vision coverage
- 401(k) retirement plan with company matching
- Parental Leave
- Disability Insurance
- Group and Voluntary Life Insurance
- A generous schedule of paid holidays, including your birthday, summer Friday program, and PTO
- Monthly stipend to offset phone and internet services for working remotely
- Monday to Friday schedule (except when traveling for conferences)
- Work from the comfort of your home office
- Stay connected with the team via phone, Zoom chat, and scheduled meetings
- Fun in-person company quarterly outings
Ready to help first responders succeed with smarter tools?
Apply today and be part of a mission-driven team dedicated to supporting the EMS community through meaningful training and partnership.
Skills Required
- 5+ years of experience in Emergency Medical Services
- Strong presentation, communication, and relationship-building skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with CRM systems, task management software, PowerPoint, and Excel
- Exceptional written communication and creative writing skills
- Ability to simplify complex topics and workflows
- Willingness to travel for 1–4 conferences or industry events per year
- Self-starter mindset with strong organizational and problem-solving skills in a remote environment
- Leadership or administrative experience, such as Field Supervisor, Operations Manager, or Educator
- 2+ years of experience in training, customer service, or client-facing roles
- Experience with software demonstrations or SaaS platforms
- Familiarity with CRM analytics and reporting
- Experience managing webinars or virtual learning environments
- Background in process improvement or training development
What We Do
Ninth Brain is a Michigan-based software company launched in 2001 that provides a centralized, cloud-based operations platform for first responder and other highly regulated organizations. Its tools support credential tracking, learning management, forms and checklists, workforce scheduling, compliance, and related administrative workflows. The company’s mission is to help emergency, medical, fire, and healthcare organizations spend less time on paperwork and more time serving their communities.
