EMR Support Analyst

Position Summary

The EMR Support Analyst provides frontline support and operational management of the organization’s Electronic Medical Record (EMR) system. This role is responsible for user administration, data integrity, system support, and assisting with EMR enhancements, upgrades, and integrations.

The Analyst ensures high-quality service delivery, maintains compliance with healthcare regulations (including HIPAA and Medicare), and drives system efficiency through continuous improvement and automation opportunities.
 

Key Responsibilities

End-User Support & Ticket Management

• Deliver Level I support for EMR users, including issue resolution for record corrections, case merges, and provider/cosigner updates
• Document, track, and resolve incidents using the IT ticketing system, ensuring adherence to SLAs and KPIs
• Identify and escalate complex issues to Level II support or vendors as needed
• Maintain high customer satisfaction through responsive and effective support

Data & System Administration

• Manage referral source tables, including validation, auditing, and data cleanup
• Administer EMR user accounts, onboarding support, and non-credentialed provider setup
• Monitor and resolve failed system processes (e.g., fax routing issues)
• Support patient data extraction for business, marketing, and operational needs

Implementation & Optimization

• Assist with EMR upgrades, service packs, and new feature rollouts
• Support system testing, validation, and quality assurance processes
• Participate in EMR implementations, including data migration and M&A integration activities
• Collaborate with vendors to troubleshoot and resolve technical issues

Process Improvement & Automation

• Identify opportunities to improve workflows, automation, and system efficiency
• Assist in vendor integrations, including electronic referrals and AI-driven enhancements
• Contribute to reporting, analytics, and metrics related to system performance and compliance

Collaboration & Communication

• Partner with cross-functional teams to support operational and clinical needs
• Provide reporting and insights related to referral compliance and organizational productivity
• Maintain clear, professional communication across all levels of the organization

Compliance & Continuous Learning

• Ensure adherence to HIPAA, Medicare, and organizational compliance standards
• Stay current on EMR functionality, enhancements, and industry best practices
• Actively pursue ongoing professional development and knowledge growth

Qualifications

Education & Experience

• Bachelor’s degree in Information Technology, Business, or a related field
• Prior experience supporting EMR/EHR systems in a healthcare environment preferred
• Experience in a remote or distributed support environment is a plus

Technical Skills

• Basic understanding of software development lifecycle (SDLC) and change management practices
• Proficiency with Microsoft Office and general technical troubleshooting
• Experience with ticketing systems and data analysis/reporting tools preferred

Core Competencies

• Strong analytical and problem-solving skills
• High attention to detail and commitment to data accuracy
• Excellent verbal and written communication skills
• Ability to prioritize, multitask, and manage time effectively in a fast-paced environment
• Self-motivated, dependable, and team-oriented with a strong customer service mindset
• Consistently deliver high-quality, compliant, and timely support