Harbor Health
EMR Analyst (Athena)
Hybrid - Austin, TX | Clinical Informatics | Full-Time
POSITION OVERVIEW
Harbor Health is seeking a collaborative EMR Analyst to join our team. Harbor Health is an entirely new multi-specialty clinic group in Texas utilizing a modern approach to co-create health with those who get, give, and pay for it — allowing everyone to fully flourish. In this role, you will manage the day-to-day administration, optimization, and continuous improvement of our Athena EMR — the backbone of how we deliver care. You will configure, maintain, and enhance the platform to drive efficient healthcare delivery and operational improvement across the organization, while also providing lighter-touch support for adjacent clinical applications as we grow.
The ideal candidate thrives in a fast-paced, evolving environment, moves with a strong sense of urgency, and brings the organization, reliable follow-through, and collaborative instincts to execute effectively against leadership priorities — in alignment with our mission of transforming healthcare through our payvider model.
POSITION DUTIES & RESPONSIBILITIES
- Configure, implement, maintain, and continuously optimize the Athena EMR platform, providing hands-on day-to-day administration and support
- Conduct workflow assessments, capture business needs, and analyze internal systems to identify functional requirements that maximize utilization of Athena
- Develop and configure moderate-to-high-complexity break-fix and configuration solutions in Athena through due diligence and research
- Collaborate with technical resources to review, build, test, and debug Athena, including active participation during testing for implementations and upgrades
- Use project management platforms (monday.com and Jira) to keep work organized, on schedule, and clearly tracked — ensuring assigned action items are followed through to completion
- Partner with the training team by providing EMR and system expertise, and supporting virtual training sessions and tip sheets as needed
- Provide support for Athena-integrated and other clinical applications such as Phreesia, and help onboard new applications as Harbor Health grows
- Identify and recommend process and system improvements that leverage new Athena functionality for leadership review
- Cultivate strong relationships with end-user communities, clinical and operational teams, revenue cycle management (RCM), and other business partners
DESIRED PROFESSIONAL SKILLS & EXPERIENCE
Required:
- Hands-on Athena EMR experience in a healthcare setting, weighted toward technical/system configuration — back-end tables, behind-the-scenes build, and system setup — rather than end-user support
- Strong sense of urgency with the ability to prioritize and execute in a fast-paced, evolving environment
- Highly organized self-starter who manages multiple concurrent initiatives and reliably follows through on commitments
- Experience using project management platforms (monday.com and Jira) and familiarity with project management methodology
- Dependable meeting attendance and preparedness — shows up on time, ready, and accountable for next steps
- Strong collaboration skills with the ability to bring teams together and foster effective cooperation across functions
- Demonstrated analytical thinking, critical problem-solving, and conflict-resolution skills
- Effective communication skills to translate technical and system concepts clearly for clinical, operational, and business partners
- Experience developing technical/system design specifications and carrying out system builds
- Strategic thinker who adapts and responds effectively to changes in organizational or EHR priorities
Preferred:
- Experience working in a startup or early-stage organization
- Bachelor's degree in a related field
- Experience supporting additional clinical applications such as Phreesia
Physical Requirements:
- Ability to travel to clinic sites across Texas as needed
WHAT WE OFFER
- Competitive salary and incentives
- Generous PTO
- 10 paid holidays
- CME Allowance and time off
- Medical, Dental, and Vision Insurance
- Occurrence-based malpractice
- 401(k) Investment Plan
- Company Equity
At Harbor Health, we're transforming healthcare in Texas through collaboration and innovation. We're seeking passionate individuals to help us create a member-centered experience that connects comprehensive care with a modern payment model. If you're ready to make a meaningful impact in a dynamic environment where your contributions are valued, please bring your talents to our team!
Skills Required
- Hands-on Athena EMR experience focused on technical/system configuration (back-end tables, build, system setup)
- Experience using project management platforms (monday.com and Jira) and familiarity with project management methodology
- Experience developing technical/system design specifications and carrying out system builds
- Ability to conduct workflow assessments, capture business needs, and identify functional requirements
- Strong collaboration, communication, analytical thinking, and problem-solving skills
- Highly organized self-starter able to manage multiple initiatives and follow through reliably
- Dependable meeting attendance and preparedness; accountable for next steps
- Strong sense of urgency and ability to prioritize in a fast-paced, evolving environment
- Ability to travel to clinic sites across Texas as needed
- Experience working in a startup or early-stage organization
- Bachelor's degree in a related field
- Experience supporting additional clinical applications such as Phreesia
What We Do
Why Harbor? Here, flourishing is everything. Simply put: you’re a person, not a patient. And we all want to get and stay healthy — but the current way doesn’t make us feel part of the process. Start your health journey with us and you won’t have to go it alone. We’ll collaborate to make the right choices along the way — from where you get your care (a clinic, your office, your home, a mobile office) to how we help you get and stay well. That’s the co-creation of health.
