You will help shape how we listen to employees and turn feedback into meaningful action. In this role, you will collaborate with partners across Human Resources and the broader organization to deliver high-quality surveys and listening programs. Your work will support our Employee Opinion Survey and other life-cycle surveys, helping leaders understand culture, management practices, and employee experience.
As a Senior Associate, Employee Voice within the HR CDAO organization, you will be responsible for supporting the firmwide employee listening strategy as a survey subject matter expert (SME). This person will partner with numerous stakeholders within the firm, as well as with vendors, in the design, implementation, ongoing administration and results analysis of surveys and other related listening projects. This role will be critical in supporting efforts for the firmwide Employee Opinion Survey and other life-cycle surveys. This person will take an active role in interpreting and communicating survey results across the firm and in developing actionable insights about the firm’s culture, management practices and employee experience.
This position reports to the Employee Voice Data Management Director within the HR CDAO organization. You will collaborate closely with workforce data partners to integrate employee listening data with broader employee data platforms.
Job responsibilities
- Support the implementation of the firmwide Employee Opinion Survey (EOS) by managing a defined workstream
- Support additional surveys within the listening strategy, including survey design, deployment, data management and insight generation
- Consult and advise as a survey SME on questionnaire content, administration and analytics/reporting for surveys conducted across the firm
- Partner with stakeholders to develop or enhance survey tools to meet evolving data and information needs
- Analyze and interpret employee survey and related research data to identify actionable insights on firmwide culture and the employee experience; elevate key themes to leadership teams and other stakeholders
- Produce executive-ready deliverables tailored to senior stakeholders
- Collaborate with Workforce Data to maximize the value of employee data through effective integration with new platforms
- Partner with cross-functional teams (e.g., Communications, Technology, Analytics Advisors) to coordinate survey execution and enable adoption of insights
- Enable the HR Advisory community with guidance, materials and insights so they can effectively support clients in understanding and using employee data
Required qualifications, skills, and capabilities
- Advanced degree in Industrial/Organizational Psychology, Organizational Behavior, Statistics or other Behavioral Science
- 5 years of professional experience supporting survey research, employee listening, or related analytics work
- Knowledge of research methods and prior experience creating and administering measurement tools, especially surveys
- Demonstrated ability to manage and manipulate large data sets in Excel is required
- Ability to identify and communicate critical insights through appealing data visualizations (PitchPro+)
- Proficiency in at least one statistical analysis tool (e.g., R, Python)
- Strong analytical, problem solving and project management skills
- Strong attention to detail and strong commitment to accuracy
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Advanced degree in Industrial/Organizational Psychology, Organizational Behavior, Statistics, or another Behavioral Science
- Five years of professional experience supporting survey research, employee listening, or related analytics work
- Knowledge of research methods and experience creating and administering measurement tools, especially surveys
- Experience managing and manipulating large datasets in Excel
- Ability to identify and communicate critical insights through appealing data visualizations using PitchPro+
- Proficiency in at least one statistical analysis tool, such as R or Python
- Strong analytical, problem-solving, and project management skills
- Strong attention to detail and commitment to accuracy
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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