Employee Relations Partner

Job Description
Employee Relations plays an integral role in people strategies, using data analytics & technology to deliver industry-leading services.
As an Employee Relations Partner in the Global Employee Relations organization, you will help establish and implement a global vision, strategy and operating model to better understand and respond to manager and employee concerns. This includes partnership with the business, function, and human resource (HR) leaders on an in-depth review of feedback, culture & conduct, performance and employee experience aspects of regulatory-related deliverables. Overall, this organization will span the traditional HR lifecycle, employee engagement and broader listening strategy.
Job responsibilities

• Serve as a case manager responsible for intaking reports of alleged employee misconduct
• Use research tools and professional judgment to identify issues and potential risks associated with a given report. Based on that assessment, determine the appropriate disposition of reports. Disposition may include providing guidance to clients fact finding, or routing the report to the team within Employee Relations best positioned to resolve the identified issues
• Conduct fact finding as needed, including interviewing complainants and other employees, reviewing digital and physical records, and making credibility determinations
• Provide in-depth consultation to clients on behavior concerns using numerous media channels including phone, email, and Zoom
• Assist in educating and strengthening managers' people leadership skills, ensuring robust and equitable outcomes to behavioral matters that are raised. Direct clients to available online tools and resources to assist in managing behavior concerns
• Identify and anticipate client needs and apply understanding or perspectives to solve problems and ensure outcomes in a timely manner
• Understand the importance of and be comfortable with following defined processes and protocols to ensure consistency and standardization of workflow
• Demonstrate a risk and control mindset; observe the highest degree of confidentiality in the handling of sensitive information received during course of responding to issues

Required qualifications, capabilities, and skills

• 5+ years of advising on employee relations matters
• Familiarity with state and federal employment laws, such as Title VII of the Civil Rights Act, the Americans with Disabilities Act, and the Family Medical Leave Act
• Exceptional time management skills and ability to handle high volume case load
• Ability to multi-task in a fast-paced environment; adjust readily to multiple demands, shifting priorities, and rapid change with composure
• Strong written and verbal communication skills; key attention to detail. Proven ability to utilize critical thinking in approaching each situation presented
• Possesses a risk and control mindset; follows published protocols around conducting investigations and tracking activities related to carrying out key responsibilities. Applies a consistent and appropriate level of review when decisioning cases and providing guidance while escalating appropriately
• Strong interpersonal skills including emotional intelligence; thoughtful, thorough, and empathetic
• Exceptional communication in difficult situations; ability to flex intervention style based on the needs of the situation and succinctly present balanced feedback and influence stakeholders at all levels ensuring successful execution of resolution - ability to solve problem

Preferred qualifications, capabilities, and skills

• Undergraduate degree in Business, Human Resource Management or equivalent Human Resource or Management experience
• Previous experience working in a high volume fast paced environment

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.