Employee Relations Partner

Camping World & Good Sam is seeking an experienced and collaborative employee relations professional to partner with Human Resources and business leadership teams. As part of a recently designed Employee Relations Center of Expertise, this selected professional will play a vital role in the entire human resources strategy. This individual will be responsible for managing employee relations in a prompt, fair, and consistent manner.
This role operates independently to organize priorities and resolve issues. Core responsibilities include understanding and responding to employee inquiries and concerns, consulting and coaching with managers, and working collaboratively with others to continue building a positive and engaging employee experience.
This will  be a hybrid role with three days a week in our  Chicago office

Primary Responsibilities:

• Intake employee concerns and conduct timely, thorough investigations into a range of employee concerns (including harassment, discrimination, and other potential violations of workplace rules, regulations, etc.). Manages moderate to complex investigations..
• Collaborates with leadership to provide coaching and guidance for ER matters, including performance and conduct management.
• Ensures that activity is captured in the case management system in a way that is factual and balances sensitivity and thoroughness.
• Collaborates regularly with ER team members, HR Directors, and/or HR Business Partners to identify emerging trends and develop/implement solutions. Uses experience and expertise to build foundational and best practice tools, processes, and programs to further enhance our team members experience.
• Works in partnership with multiple stakeholders with differing points of view while maintaining the confidentiality of complex and highly sensitive subject matter. Demonstrates ability to balance sometimes conflicting points of view while maintaining risk abatement and organizational reputation as of high operational importance.
• Uses experience and expertise to build foundational and sustaining best practices, tools, processes, and programs for Employee Relations CoE.
• Identifies risk and potential company liability and works with the broader ER/HR team and legal if/when applicable.

Critical Success Factors

• Passionate about enhancing the employee experience and being a people advocate.
• A critical thinker who uses analysis, interpretation, and inference to uncover root causes and then designs and delivers solutions.
• Gain trust by creating positive relationships, understanding business objectives, exercising good judgment, and delivering on commitments.
• Effectively manage multiple high-priority tasks and work well in a fast-paced, high-growth environment. Solid problem solver that drives continuous improvement and solution generation.
• Demonstrated capacity to skillfully communicate with all levels of employees, influence outcomes, and establish credibility. Demonstrated capacity to skillfully communicate with all levels of employees, influence outcomes, and establish credibility.
• Demonstrated ability to be highly collaborative and influential and manage both within and across teams with minimal direction.
• Ability to motivate, influence, and optimize senior leadership, stakeholders, and peer groups.
• Perform with the highest degree of courage, integrity, and confidentiality.
• Is comfortable operating in ambiguous situations and environments. Demonstrates flexibility and adaptability.

Education And Experience

• Bachelor's degree.
• Minimum 5 years’ experience as an HR Generalist or HR Business Partner with 3 years in employee (or labor) relations, compliance, or employee experience.
• Demonstrated experience in conducting moderate to complex investigations.
• Additional certifications (PHR, SHRM-CP, AWI-CH, etc.) are highly desirable.
• Knowledge of federal, state, and local laws and statutes governing employment policies and practices.
• Competency in Microsoft programs (Word, Excel, PowerPoint) and an HRIS system.
• Bilingual or multilingual verbal and written communication skills are a plus.
• Experience in working with a large workforce, such as retail, service, or manufacturing.

Physical Requirements

• Prolonged periods of sitting/standing at a desk and working on a computer.
• Able to lift 15 pounds at times.
• Up to 25% travel is likely

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.   At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below.  

Pay Range:

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com