ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button. ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.
ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person. ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.
ID.me has received numerous awards including Deloitte’s 2023 Technology Fast 500, Washington Business Journal’s Fastest Growing Companies, Entrepreneur Magazine’s 100 Brilliant Companies and Wall Street Journal’s Startup of the Year finalist. In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me’s most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.
Role Overview
The Employee Relations Business Partner (ERBP) will serve as the main point of conduct to provide employee relations and human resources support to the contact center employees located in Tampa, Florida. This role provides specific expertise in employee relations, workplace investigations, managing underperformance and policy development/enforcement. This role will support employees on a wide range of employee relations and human resources issues and processes, and play a key role in maintaining a fair and respectful work environment for all ID.me employees. This opportunity combines your deep expertise in employee relations with HR program and project management experience in support of the People Team. You will take a customer-first approach in a fast-paced business environment.
Role Responsibilities
- Acts as the first point of contact for managers and employees on employee relations and human resources issues for contact center employees located in Tampa, FL.
- Conducts prompt, thorough, and objective workplace investigations.
- Drafts investigative reports, presents investigative findings and recommendations to decision makers.
- Prepares written responses to the EEOC or other similar state and local regulatory agencies regarding allegations of discrimination, harassment, and/or retaliation.
- Routinely consults on and/or facilitates the prompt resolution of employee relations issues by working with managers, team leads, and employees.
- Drafts separation agreements, as necessary.
- Creates and implements training focused on improving overall people leadership skills.
- Act as a liaison between managers and employees regarding workplace issues.
- Assists leaders in the development of policy and practices to align with business needs.
- Promotes knowledge, understanding, and compliance with regard to Company policies and relevant employment laws through coaching, presentations, and trainings.
- Advises and partners with business leaders to support a robust and clear performance management program and the annual review cycle.
- Drafts and reviews corrective actions to ensure compliance with company policies and our Core Values.
- Performs other related duties as assigned.
Minimum Qualifications
- 5+ years of experience in employee relations/workplace investigations, gained in an employee relations advisory role, or equivalent experience as an employment attorney practicing employment law.
- Expert knowledge of current state and federal employment laws.
- Experience conducting the full life-cycle of workplace concerns and investigations.
- Ability to operate with empathy, and de-escalate challenging situations, and to navigate ambiguity and complexity.
- Proven ability to manage and prioritize multiple projects simultaneously in a fast-paced environment.
- Ability to work collaboratively, lead and influence at all levels within the organization, and make decisions while keeping partners and leaders informed
- Experience designing and delivering successful training programs
- Ability to assess sensitive and complex employee relations issues in a confidential, objective, and systematic manner
- Demonstrated problem-solving and decision-making skills
- Demonstrated strong written/verbal communication and facilitation/presentation skills
Preferred Qualifications
- JD with an employment law focus or experience
- Experience with non-exempt employees in a 24 hour operation
- Proficient with Google Suite or related software
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The annual base salary listed below for this role is based on experience, skills, education, relevant training and geographic location. Company bonus, incentive for sales roles, equity, and benefits are available depending on the role.
ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.
The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.
Pay Range
$117,500—$146,750 USD
ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.
Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.
ID.me participates in E-Verify.
What the Team is Saying
What We Do
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 100 million members with over 70,000 individuals joining daily, as well as partnerships with 31 states, multiple federal agencies, and over 500 name brand retailers. The company provides identity proofing, authentication and group affiliation verification for organizations across sectors.
The company's technology meets the highest federal standards and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me is the only provider with video chat and in-person verification, increasing access and equity. The team is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
Our Mission is to make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.
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