Where technology meets benefits — and the client experience gets better because of it.
Who We Are
Austin Benefits Group is a forward-thinking employee benefits firm that serves private and publicly traded companies with responsive, tech-enabled solutions. We’re investing heavily in digital infrastructure — and the Employee Navigator Specialist sits at the center of that evolution.
If you’ve got benefits administration experience and a passion for optimizing systems, building integrations, and making technology work harder for clients — we built this role for you.
The Opportunity
You’ll own the digital layer of our client benefit experience: configuring and maintaining benefit websites, building payroll and carrier API integrations, and creating communications that help employees actually understand and appreciate their benefits. This is a technical, client-facing role with broad ownership and real visibility.
What You’ll Do
- Configure and maintain client benefit websites — benefit plan details, costs, documents, notifications, and videos
- Build and manage payroll integrations with platforms like Paylocity, ADP, and Paycor
- Establish and maintain carrier API integrations, updating configurations at each client renewal
- Develop and update the Austin internal system for each client through their renewal cycle
- Create modern, clear employee communications that simplify onboarding and offboarding
- Prepare paper enrollment documentation for clients not yet on online platforms
- Conduct system audits to verify calculations match carrier contract provisions and resolve discrepancies
- Oversee changes and updates within client online enrollment platforms, identifying challenges proactively
- Follow and maintain the Austin Navigator renewal process for all applicable clients
- Collaborate with Client Experience and Analytics teams and maintain strong vendor relationships
What You Bring
- Proficiency in Microsoft Office Suite including Word, Excel, Publisher, and PowerPoint
- Strong analytical skills — you spot discrepancies before they become problems
- Excellent written and verbal communication skills for both technical and non-technical audiences
- Bachelor’s degree preferred; 2+ years in a benefits admin role accepted in lieu of degree
Why Austin Benefits Group?
Tech-Forward Firm
We’re investing in digital infrastructure and you’ll help shape how it grows.
Cross-Team Collaboration
You’ll work alongside Client Experience, Analytics, and carrier partners.
Grow With Us
This role has room to evolve as our digital capabilities expand.
Compensation & Benefits
We believe great people deserve great rewards. Here’s what comes with joining Austin Benefits Group:
💰 Competitive Salary
A strong base that reflects your experience and the value you bring to the team.
❤️ Unmatched Employee Benefits
Best-in-class health, dental, and vision coverage with high employer contributions. We don’t just sell great benefits — we live them.
🏦 Generous 401(k) Match
An extremely competitive employer match so you can build real long-term wealth, not just a paycheck.
🏖️ Summer Fridays
Early dismissal on Fridays during summer months. You’ve earned it.
🏠 Remote Fridays
Work from home every Friday, year-round. We trust you to get the job done.
☀️ Competitive PTO
A generous paid time off policy that lets you actually recharge — not just accrue days you never use.
🗓️ Paid Holidays
A robust holiday schedule so you can be present for the moments that matter most.
👨👩👧 Family Event Time Off
Life’s biggest moments shouldn’t require a negotiation. Dedicated time off for the events that matter most.
🌱 Volunteer Time Off
We’re proud community advocates. Paid volunteer time off so you can give back to the causes you care about.
📚 Professional Development
Sponsored education, industry seminars, and ongoing training to keep your career moving forward.
💼 License Support
Full support for obtaining and retaining your insurance license — costs covered, resources provided.
Ready to make your move?
Apply today and let’s talk about what’s possible at Austin Benefits Group.
🌐 www.austinbenefits.com 📞 248.594.5550
Skills Required
- Proficiency in Microsoft Office Suite, including Word, Excel, Publisher, and PowerPoint
- Strong analytical skills and ability to identify discrepancies
- Excellent written and verbal communication skills for technical and non-technical audiences
- Bachelor’s degree
- Two or more years of benefits administration experience may substitute for the bachelor’s degree
What We Do
Austin Benefits Group is Michigan's largest independently owned employee benefits agency, headquartered in Bloomfield Hills. It helps employers turn benefits into a competitive advantage through customized health insurance plans, data-driven HR solutions and cost-containment strategies. Services include benefits consulting, plan administration, ACA compliance and wellness programs, built on transparency, integrity and innovation.
